Office Assistant

About the role

We’re looking for a bright, energetic Part-time Office Assistant to join our Havertys Team. Advance your career with Havertys, the most established Furniture Retailer in the industry. Office Team Members are an integral part of Havertys’ outstanding customer experience in our retail locations by being customer focused and working as a team.

Responsibilities

• Advance your career with Havertys, the most established Furniture Retailer in the industry.
• Process customer sales, process payment transactions, answer phones, and schedule deliveries.
• Thrive in our team environment where our focus is always superior Customer Service, Integrity, Quality, and Teamwork.
• Balance the cash fund every morning and evening.
• Complete daily opening and closing procedure checklists.
• Prepare and reconcile bank deposits.
• Accurately process customer sales and payments.
• Maintain an organized and secure office environment.
• Answer incoming calls, distribute messages, and manage store voicemail.
• Handle customer complaints and follow up on service tickets.
• Review outstanding customer transactions.
• Verify and schedule deliveries to ensure they are ready to be routed.
• Contact customers when products are available for pickup.
• File and prepare daily paperwork.

Qualifications

• High school diploma or GED, with 1-3 years of customer service experience (preferably in retail).
• 1-3 years of cash handling experience (e.g., banking, customer service, data entry, office administration, medical records) or equivalent combination of education and experience.
• General computer skills with knowledge of Microsoft Word, Excel, and O365 preferred.
• Strong math, communication, and customer service skills.
• Highly organized with the ability to multitask.
• Able to follow oral and written instructions and work independently with discretion.

Benefits

• Paid comprehensive training.
• Flexibility to draw pay between pay cycles with our Daily Pay Program.
• Ability to advance within the company if desired.
• Opportunities to give back to the community.
• Sizable associate discount on our quality merchandise.
• Earning Opportunity $16.00 per hour.
• Get Paid Daily. Team members have the flexibility to Draw Pay between pay cycles.

Pay & Schedule

• $16.00 per hour.
• Approximately 20 hours per week.

Job Requirements

• High school diploma or GED, with 1-3 years of customer service experience (preferably in retail).
• 1-3 years of cash handling experience (e.g., banking, customer service, data entry, office administration, medical records) or equivalent combination of education and experience.
• General computer skills with knowledge of Microsoft Word, Excel, and O365 preferred.
• Strong math, communication, and customer service skills.
• Highly organized with the ability to multitask.
• Able to follow oral and written instructions and work independently with discretion.

Work Environment

• Beautifully appointed showrooms with a 140-year company heritage.
• Fast-paced environment.
• Customer-focused.
• Business professional dress code.

Physical Demands

• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and /or move more than 20 pounds occasionally.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his superior.

Equal Opportunity Employer

Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.