Office and Case Manager Liaison

Key Responsibilities

• Provide front-office support, including answering phones, greeting visitors, responding to inquiries, and directing communication to appropriate staff.
• Maintain organized filing systems (digital and physical) for all case records, documents, and agency forms.
• Aid in scheduling appointments, staffing meetings, team meetings, and home visits.
• Track deadlines for reports, compliance documentation, and paperwork required from case managers and foster parents.
• Prepare copies, packets, and documents for meetings, client intakes, and agency trainings.
• Maintain office equipment, supplies, and inventory.

Case Management Liaison Duties

• Serve as the communication bridge between case managers, foster homes, the state Cabinet, clinicians, schools, and community partners.
• Assist case managers by gathering needed documentation, confirming appointments, and following up on client needs.
• Help ensure that all case files meet agency, state, and regulatory standards.
• Support the coordination of placements, respite care, transportation scheduling, and intake processes as directed by case managers and leadership.
• Document communication, incidents, updates, and follow-ups in the agency system.
• Communicate reminders to foster parents regarding appointments, home visits, required trainings, and due dates.
• Aid in onboarding and orientation for new foster parents and support them in understanding agency expectations.

Qualifications

• A high school diploma is required; an associate or bachelor’s degree in social services, administration, or a related field is preferred.
• Previous experience in child welfare, foster care, social services, or office management is strongly preferred.
• Strong written and verbal communication skills are essential.
• Excellent organizational and time-management abilities are necessary.
• The ability to maintain confidentiality at all times is crucial.
• Comfortable working in a fast-paced, emotionally sensitive environment is important.
• Competence in scheduling, documentation, and basic computer applications (Microsoft Office, email, digital filing) is required.
• Compassion, professionalism, and the ability to communicate with diverse families and professionals are key attributes.

Work Schedule

Monday-Friday. Occasional after-hours on-call support as needed.