Office Administrator / Operations Coordinator

About the role

SERVPRO of South Palm Beach is seeking an experienced Office Administrator / Operations Coordinator with a background in the residential or commercial services industry (restoration, plumbing, HVAC, roofing, electrical, or similar).

Responsibilities

• Answer incoming calls; provide professional, customer-focused communication
• Schedule jobs, coordinate crews, and manage calendars
• Create, process, and track work orders, invoices, and documentation
• Communicate with customers, vendors, subcontractors, and internal teams
• Support billing, collections, and insurance or service documentation (where applicable)
• Maintain accurate records in CRM, job management, and accounting systems
• Affirm office processes stay organized, compliant, and efficient

Requirements

• 1+ years of office experience in a service business (restoration, HVAC, plumbing, roofing, electrical, etc.)
• Strong organizational skills with excellent attention to detail
• Professional phone and email communication skills
• Ability to multitask and thrive in a fast-paced, deadline-driven environment
• Proficiency with office software (Microsoft Office / Google Workspace)
• Experience with scheduling, invoicing, or CRM/job management systems preferred

Qualifications

• Preferred but not required: Experience with insurance-related work, service billing, or job costing
• Familiarity with Xactimate
• Understanding of emergency or after-hours service operations

Benefits

• Competitive pay based on experience
• Stable, full-time position with growth potential
• Supportive team environment
• Opportunity to be a key part of a growing company