Office Administrator / Customer Service Representative

Benefits

• Competitive salary
• Opportunity for advancement
• Training & development

Company Overview

As an established leader in the Printing, Design, and Shipping industries, our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Our tight-knit team in AlphaGraphics - US605 is actively seeking an Office Administrator / Customer Service Representative to join us full time.

Primary Duties

• Accurately processes callers through the phone system. Transferring calls, parking calls on the answering service and paging.
• Identifies the customer and his/her project through a few questions:
• What project are you working on today?
• Do you have an account with us?
• Quotes turnaround from the “standard turnaround chart.”
• Follows up on estimates and orders.
• Handles cash, check, or credit card transactions and deposits at front counter.
• Notifies customers when order is completed.
• Handles customer complaints, forwards to management when appropriate.
• Maintains front counter cleanliness, preparedness checklist.
• Maintains front counter filing systems.
• Logs new customer contacts for future follow up.
• Maintains customer artwork files.
• Takes complete messages for team members.
• Refers customers to inside sales rep when appropriate.
• Trains to become competent back-up during holidays and illnesses.
• Interact with clients in person, over the phone, via email, messaging, etc.
• Understand AlphaGraphics’ products, services, capabilities, & pricing.
• Understand Competitor's products, services, capabilities, & pricing.

Qualifications

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

Compensation

$18.00 - $20.00 per hour

Flexible Scheduling

Flexible scheduling

Career Path Development

Career path development