Office "Acceptance" Agent - Air Cargo (MCO)

Job Responsibilities

• Comply with all FAA, Airport, TSA, CBP, USDA, and Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager.
• Handle phone calls professionally and courteously, and accept dangerous goods in accordance with FAA regulations and IATA DGR guidelines.
• Review and understand all documentation supporting a flight arrival/departure.
• Releasing import international freight after reviewing CBP clearances and authorizations, collecting air freight charges, and preparing freight transfer manifests.
• Monitor multiple email accounts and respond to customer inquiries.
• Provide customers with information concerning the status of their shipments.
• Reconcile Master and House air waybills, as applicable against ACE Customs systems.
• Handle, prepare, and manifest export flights for multiple carriers/cities.
• Data capture Export consignments.
• Verify booking details and request corrections where applicable.
• Prepare transfer manifests and notify accordingly for multiple carriers/cities.
• Send arrival notices for international inbound shipments to multiple carriers/cities.
• Work independently and with a team to solve problems.
• Any additional requests by the station and department management teams.

Requirements

• A high school diploma or GED required.
• Must be able to obtain a valid airport SIDA badge.
• Must be at least 18 years of age.
• Must have a valid and unexpired US Driver’s license.
• Must be able to lift up to 70 lbs.
• Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs.
• Must be able to clearly understand and communicate in English when performing essential job functions.
• Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens.
• Be available to work varied shifts, including nights, weekends, and holidays.
• Ability to handle stress in a fast-paced, high-noise environment, and meet deadlines.
• Some travel may be required for airline specific training.

Benefits

• Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts.
• Paid Time Off and Sick Time.
• Paid Parental Leave.
• 401(k) Retirement Plan and Roth after 1 year, company match after 1 year.
• Life Insurance.
• Tuition Scholarship Program.
• Company Emergency Loan Program.
• Earned Wage Access - offered through Tapcheck.
• Tuition Reimbursement.
• Employee Assistance Program (EAP).

Schedule

11:30 am - 8:00 pm (Tuesday - Saturday)
Off: Sunday-Monday