OEM Account Manager

Warn Automotive, part of Vehicle Service Group, is a world leader in driveline disconnect technology. Our heritage began with making WWII surplus Jeeps easier to drive using the first unlocking hubs. Today, we continue to innovate, producing disconnects for cars, trucks, and SUVs globally. These trusted technologies stem from years of innovation and listening to our customers' needs.

About the role

This position serves as the primary commercial contact and liaison for Warn Automotive within assigned customers, projects, markets, and technologies. Combining engineering expertise with a sales and liaison function, you will provide consultative selling in highly engineered environments. The role requires extensive knowledge of engineering and manufacturing principles to create value through engineering integration while managing revenue and margin targets. Account management is critical, including proficiency with customer systems and portals. You will act as the primary liaison between Warn Automotive and customers on system and product-related issues, functioning as a versatile team member within the Sales group to support market needs across the OEM landscape.

Responsibilities

• Participate in projects supporting Warn Automotive’s strategic and team-specific goals.
• Lead or co-lead multiple large projects simultaneously, directing organizational efforts to meet or exceed customer expectations, including margin accountability for projects with annual revenue potential above $30,000,000.
• Support projects led by other team members, adapting to changing priorities to optimize growth opportunities.
• Maintain professional, respectful, and effective communication with employees, customers, vendors, and visitors.
• Drive high customer satisfaction through cross-functional team results to achieve competitive Customer Score Card ratings.
• Build, maintain, and grow relationships with customer contacts, including project engineers, buyer/planners, quality teams, executive management, and shop floor personnel.
• Develop business case analyses with support from finance, program management, engineering, manufacturing, and other organizational areas.
• Facilitate commercial, technical, and quality-related communication between Warn Automotive, customers, and supplier partners; attend meetings at customer and supplier facilities.
• Lead customer and Warn Automotive-led design review meetings, continuous improvement initiatives, and value analysis/engineering efforts.
• Take a leadership role in meetings, aggressively pursue Warn Automotive-related issues, and communicate information internally.
• Sell Warn Automotive’s products in alignment with business and team-specific goals.
• Develop new markets, applications, customers, and technology outlets for Warn Automotive’s products and intellectual properties.
• Support tradeshow activities as needed.
• Achieve annual revenue and earnings objectives for assigned customers.
• Plan, direct, and coordinate team activities to meet financial goals and improve market competitiveness.
• Develop monthly sales forecasts, provide market intelligence, evaluate pricing policies, and drive data consistency for assigned accounts.

Requirements

• Bachelor’s degree from an accredited college; Engineering degree preferred, MBA beneficial.
• Five or more years of professional experience (or less with an Engineering degree) in business development, account management, application engineering, or project management; OEM experience in the automotive market preferred.
• Experience in a highly engineered product or industry role with a consultative selling environment.
• Proven success in customer negotiations and leading cross-functional groups.
• Passion for the automotive industry; career history marked by stability and success in growth-oriented environments.

Skills

• High-level negotiation skills to achieve margin returns while maintaining customer satisfaction.
• Excellent oral and written communication skills for technical and non-technical audiences.
• Ability to create and deliver highly technical sales and marketing presentations to educate and influence customers and management.
• Expert-level proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and other software/hardware required for the role.
• Strong ability to comprehend, interpret, and evaluate complex documents in English.
• Mathematical and financial acumen for business case analysis, including revenue, margin, and labor calculations.
• Excellent interpersonal and conflict resolution skills; ability to work efficiently in fast-paced environments under tight deadlines.
• Proven ability to take firm stances within a team-based culture while demonstrating collaborative negotiation skills.
• Strong technical, troubleshooting, problem-solving, research, organizational, and analytical skills, both as an individual and leader.
• Ability to multitask, prioritize, and meet deadlines while remaining flexible with changing priorities.
• Highly ethical, self-motivated, and capable of working independently or with limited direction; ability to lead and motivate project teams.
• Well-reasoned decision-making with a high attention to detail in organization, planning, and workflow.

Benefits

• Medical, dental, and vision coverage starting on day one of hire.
• Fertility treatment coverage.
• 10 paid holidays, vacation, and sick time.
• 401(k) with employer matching, profit sharing, and annual contributions.
• Bonus plans.
• Paid parental leave.
• Employee Assistance Programs.
• Employee discount programs.
• Career growth opportunities, including onsite training and tuition reimbursement.

At Warn Automotive, we value diversity and actively seek it. Our culture promotes continuous improvement for both products and people, offering learning opportunities to advance your skills. We emphasize innovation, integrity, and ownership in exceeding customer expectations.