OD Equipment Assistant

About the role

The OD Equipment Assistant supports the Director, OD Equipment by performing administrative and clerical duties related to the management and repair of optometric equipment across all AEG practices. This role plays a critical part in ensuring timely and accurate communication between the Eye Care Operations department, AEG practices, and vendor partners. The OD Equipment Assistant will also assist with special projects and departmental initiatives as needed.

Responsibilities

• Respond to and route medical equipment help desk tickets through Zendesk
• Coordinate equipment repair appointments with vendors and AEG Practice Managers, with supervisor approval
• Track and follow up on equipment deliveries, delays, and repair status updates
• Partner with the Accounting department to follow up on vendor invoices related to repairs and equipment services
• Manage equipment requests through the Topcon Portal and Smartsheet
• Maintain and update equipment tracking spreadsheets with order status, delivery dates, and invoice information
• Collaborate with cross-functional departments including Operations, Real Estate, and Telehealth
• Identify issues and escalate concerns to the appropriate parties as needed
• Perform additional duties and special projects assigned by the Director, OD Equipment

Requirements

• High school diploma or GED required
• Ability to work in a fast-paced environment with shifting priorities and multiple deadlines
• Proficiency in Microsoft Office applications, including Word and Excel
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to work effectively in a collaborative team environment
• Ability to manage multiple responsibilities while working under pressure and time constraints
• Demonstrated accountability, reliability, and commitment to team and organizational goals
• Strong problem-solving skills and ability to prioritize tasks that drive results

Benefits

• 401(k) with Match
• Medical/Dental/vision/Life/STD/LTD
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays
• Benefits applicable to full Time Employees only

Physical Demands: This position requires the ability to communicate and exchange information and utilize basic office equipment necessary to perform the job. Occasional travel may be required.