OCM/Training Lead
Full-time employee – Sacramento.
About Us
Capio Group is a California-based Information Technology Consulting firm serving the public sector since 2010. We assist the Government in delivering large, complex systems and solutions. Capio Group is a small, but quickly growing firm that mixes good ideas, with great people, to achieve extraordinary results for our clients. We offer the salary and benefits of the bigger companies, with the added bonus of a flexible workplace and a great work-life balance.
Scope of Work
Capio Group is looking for an experienced OCM/Training Lead to work as part of the team supporting a large-scale information technology modernization initiative to replace an approximately 30-year-old legacy system. The existing solution uses a PowerBuilder application with an Oracle database and supports the appointment and regulation of notaries public as well as the processing of Apostilles. The new solution will be a modern, cloud-based platform designed to digitize and streamline these services while supporting secure online capabilities, external integrations, Remote Online Notarization requirements, and future statutory and operational changes. The project encompasses the planning, architecture, design, development/configuration, testing, integration, data migration, implementation, training, stabilization, maintenance, and operational support of the system. The complete solution will include user interfaces, data models and databases, secure integration mechanisms and APIs, re-engineered business processes, system documentation, training materials, and ongoing support mechanisms. Project activities will involve supporting a hybrid Agile implementation delivered through multiple Program Increments, working collaboratively with client business and technical stakeholders, external partners, and other project participants.
Responsibilities
- Identifying and proactively bringing forward issue resolution
- Guiding and working with the client consultants on adoption of new business processes, the Solution, and the Solution technologies
- Creating and delivering strategies, plans, and processes to help users maximize the adoption of the Solution
- Providing documentation and other OCM/Training artifacts for the Solution to ensure that the client Users are successfully prepared to use and support the Solution
- Performing end user training, technical staff training, and additional train-the-trainer activities for the client trainers
- Assisting with the development of policies, standards, and guidelines that support the development, implementation, and use of the Solution
- Overseeing and ensuring that the recording of key information such as system operations is reflected and documented accurately in the appropriate Deliverables documentation (formal and informal)
- Developing all Solution online training materials and online documentation
- Planning, facilitating and administering the Solution training activities
- Developing methods to be used for obtaining evaluation, measurement, and feedback on training effectiveness
- Identifying and proactively suggesting issue resolution options
Mandatory Experience
- Within the last ten (10) years, must have at least three (3) years of experience as the OCM/Training Lead or similar lead role/title on one or more Qualifying Software Solution implementation projects. A Qualifying Software Solution must meet all of the following attributes:
- At least five million dollars ($5M) in Information Technology software contract cost in development and implementation, excluding maintenance and operations;
- A solution that can accommodate at least twenty (20) internal end users;
- A solution that provides a public website with at least one hundred thousand (100,000) external user logins;
- A solution that manages highly confidential data and Personal Identifying Information; and
- A solution that provides a secure data exchange interface with external system(s)
- Within the last