OCM Delivery Lead
Job Level: W2T Consultant | Job Location: Remote | Travel Expectations: Occasional travel to Chicago may be required | Job Classification: Temporary (W2T) Contractor
About the role
Join Centric Consulting – A Culture You’ll Love. At Centric Consulting, we've cultivated a unique approach to business built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.
Responsibilities
- Lead assessment and optimization of onboarding and activation processes.
- Identify operational inefficiencies, risks, and opportunities for scalability.
- Develop and implement future-state operating model recommendations.
- Manage end-to-end customer onboarding and activation activities.
- Track program milestones, timelines, and key success metrics.
- Coordinate cross-functional teams including marketing, sales, operations, IT, and customer stakeholders.
- Facilitate stakeholder meetings, status updates, and executive communications.
- Develop and execute change management, communication, and adoption strategies.
- Support training, readiness, and stakeholder engagement initiatives.
- Establish reporting and performance measurement frameworks.
- Document processes, procedures, and knowledge transfer plans.
- Drive issue resolution and remove barriers impacting program success.
Requirements
- 8+ years of experience in Program Management, Change Management, Organizational Transformation, or Business Process Improvement.
- Proven experience leading large-scale business transformation or customer onboarding initiatives.
- Strong stakeholder management and executive communication skills.
- Experience working across business and technical teams.
- Ability to operate strategically while managing tactical execution.
- Experience developing operational processes, governance, and performance metrics.
- Strong facilitation, organizational, and problem-solving skills.
- Bachelor's degree or equivalent experience.
Benefits
- Health, dental & vision coverage
- 401(k) with company match
- Life insurance
- Self-managed PTO and paid holidays
- Parental leave
- Flexible Spending Accounts
- Critical Illness and Hospital Indemnity coverage
- Legal Services
- Discounts on home, auto and pet insurance
Who We Are
Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.
Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.