OCM Coach

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we offer tailor-made solutions that create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

About the Role

We are seeking an experienced and strategic OCM Coach for a full-time, salaried opportunity that is hybrid in Dover, DE. The selected candidate will lead and support change initiatives that drive business transformation and enhance organizational effectiveness. This role involves developing and executing a change management strategy aligned with ERP implementation goals, conducting change impact assessments, and collaborating with project leaders and stakeholders.

Responsibilities

• Develop and execute a change management strategy aligned with ERP implementation goals
• Conduct change impact assessments and stakeholder analysis
• Collaborate with project manager to integrate change management activities into project plan
• Work with project leaders and stakeholders to align change management strategies with project goals and organizational culture
• Identify and engage stakeholders across business units
• Work closely with business team to fully understand their business operations
• Design and deliver targeted communication plan to promote awareness and understanding of ERP changes
• Ensure consistent messaging across all levels of the organization
• Manage expectations of stakeholders to ensure buy-in
• Coach individuals and teams through the transition to new systems
• Collaborate with training team to ensure programs are aligned with the needs of system users
• Establish metrics to track change adoption, readiness, and resistance
• Collect and analyze feedback to improve change strategies
• Provide post-implementation support to ensure sustained adoption

Requirements

• 3+ years of experience in organizational change management
• Strong knowledge of change management methodologies (e.g., ADKAR)
• Excellent communication, coaching, and facilitation skills
• Experience with Microsoft applications and virtual meeting tools
• Experience with financial, accounting, and reporting SaaS solutions and transformation projects

Physical Demands

• Sedentary work involving sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Pay

$100,000 - $110,000 per year. Exact compensation may vary based on location, experience, and education.

Benefits

• Medical, dental, and vision insurance
• 401k retirement account access
• Paid time off
• Paid sick leave and/or other paid time off as provided by applicable law