Ocean Import Supervisor

About the role

This role supports the Import Manager in executing operational goals and serves as a key liaison between the operations team and leadership to maintain process efficiency and high service standards.

Responsibilities

• Receive and track customer bookings/orders.
• Send shipping instructions overseas according to customer instructions or established SOPs.
• Notify customers of arrival, charges, delays, and Customs/Exam holds; advise applicable charges immediately upon notification.
• Follow company business process team guidelines.
• Process Customs entries: classify invoices, file RLF entries, enter electronic invoices; own FDA-related entries.
• Review and prepare documentation with accuracy, including Customs classification, IT number, commercial invoices, and details.
• Transmit information to ABI, verify results, make corrections, and monitor release of customs and Other Government Agency (OGA) clearances (USDA, FCC, DOT, etc.).
• Check Customs release details and resolve discrepancies.
• Transmit payment of Customs duties as needed.
• Manage exceptions with involved parties and customers.
• Ensure files contain all necessary document copies in proper sequence.
• Coordinate entry and break bulk shipments.
• Work with Sales on account implementation to ensure smooth transition from Sales to Operations.
• Answer all customer requests in accordance with company standards and guidelines.
• Monitor shipments moving on an IT number; provide release, payment, and delivery instructions within the allotted free time.
• Collect COD monies owed before arranging delivery to the customer.
• Handle and manage all customer contact at file level regarding exceptions.
• Ensure highest level of data quality by processing shipments accurately.
• Provide accurate job costing forecasts; ensure all payables, receivables, and accruals are set and properly managed per company rules and guidelines.
• Work with vendors and overseas offices to dispute incorrect payables at the earliest opportunity to maintain accurate accounting.
• Bill/invoice each file to the respective customers, paying close attention to payment terms for the responsible party.
• Assure Original Bill of Lading requirements are met in a timely manner.
• Dispatch freight for delivery and maintain communication with truckers throughout delivery.
• Confirm Proof of Delivery (POD) for each shipment and update system with POD information.
• Update Track and Trace proprietary applications.
• Assist Sales, Department Manager, and colleagues in compiling quotes by providing rates, tariffs, etc.
• Assure that files contain all necessary documents as set by company standards and are filed promptly in the appropriate location.

Supervisory responsibilities

• Provide input to the Import Manager for employee performance evaluations.
• Recommend employee hiring, terminations, and promotions.
• Identify and resolve personnel issues.
• Provide ongoing coaching and mentoring of staff to develop skills to optimum levels.

Qualifications

• High School diploma or GED.
• 4–6 years of experience in ocean imports or a combination of education and expertise.
• Experience and knowledge of import entry procedures, compliance, rules, and regulations.
• FDA experience required.
• Knowledge of ISF and ISF procedures.
• Knowledge of POA and FPOA entry processes.
• Good working knowledge of FDA and OGA transactions.
• Knowledge of requirements related to the Lacey Act and PPQ Form 505.
• Knowledge of TIB/Carnets.

Skills

• Excellent organizational skills.
• Excellent problem-solving skills.
• Effective communication, both verbally and in writing.
• Strong computer skills, including Microsoft Office Suite.
• Detail-oriented, able to multitask and meet deadlines.
• Self-motivated, able to work effectively on a team and independently.
• Solid knowledge of customs laws, practices, and procedures.
• Ability to perform essential duties without posing a direct threat to the health or safety of self or others.
• Ability to interact positively and effectively with coworkers, subordinates, and managers.

Pay

The annual pay range is $75,000–$85,000 per year, depending on qualifications and experience.

Benefits

• Comprehensive benefits package including dental, vision, and health insurance.
• 401(k) plan.
• Bonuses (depending on role).