Ocean Import Specialist III

As a global client-centered logistics operator, Noatum Logistics provides integrated value-added solutions for the supply chain of all our clients. With a vast network of offices in 27 different countries, we have onsite experts to develop and execute logistics solutions tailored to meet our clients’ needs. Our services include Air Freight, Ocean Freight, Road & Rail Freight, Customs Brokerage, Warehousing & Distribution, and Value Supply Chain services. We specialize in Integrated Supply Chain Solutions, 3PL for eCommerce (eSolutions), Reefer/Cold Chain Logistics, and Project Cargo, serving industries such as Fashion & Retail, Industrial & Construction, High Tech & Consumer Electronics, Automotive, Food & Consumer Goods, Mining, Energy and Oil & Gas, Defense & Aerospace, and Pharma & Healthcare.

About the Role

We are looking for an Import Specialist III to join our dynamic team. In this role, you will handle daily freight forwarding operations, including customer service, shipment tracking, document handling, and regulatory compliance. You will plan and schedule appropriate services to balance customer service and shipment costs, develop a thorough understanding of clients’ shipping requirements, and support growth within your position.

Responsibilities

• Enter transportation data to meet regulatory and tracking requirements.
• Ensure regulatory compliance and proper documentation, including transit and customs clearance documents, for all shipments.
• Process, distribute, and release documentation accurately and timely to carriers, forwarders, customers, and agents.
• Complete data entry and confirm key milestones (departure, arrival, customs clearance, PODs, etc.) as specified by customer standard operating procedures.
• Negotiate shipping rates and submit them for local management approval as necessary.
• Complete accurate billing based on established pricing while maintaining appropriate costs and profits.
• Use knowledge of Incoterms and commercial invoice requirements to support customer needs.
• Develop methods and procedures for transporting commodities from local or offshore locations to warehouses, storage facilities, or final consignee locations.
• Arrange the transfer and delivery of shipments with appropriate partners.
• Prepare timely shipment management reports as requested or specified per department KPIs.
• Manage import needs for larger or more complex key accounts or specialized services for multiple customers.
• Arrange inbound bonded movement of cargo.
• Assist in training new employees.
• Develop and maintain successful relationships with customers, government agencies, and local vendors (e.g., airline representatives, freight forwarders, custom brokers, local pickup/delivery companies, regional trucking companies, line haul providers).
• Participate as an effective team member in a fast-paced, multi-tasking environment.
• Maintain courteous, prompt, and efficient customer relations.
• Comply with procedures to ensure a clean, organized, safe, and healthy work environment.

Requirements

• Minimum 8 years of experience in Import operations with an international freight forwarder.
• Knowledgeable in all facets of air and ocean imports.
• Understanding of applicable state, federal, and international laws and regulations related to customs, security, air, ocean, domestic trucking, intermodal, and other import/export regulatory agencies.
• Willingness to support and train junior operators.
• Experience using logistics software; CargoWise experience is a strong plus.
• Excellent customer service skills.
• Effective verbal, written, and interpersonal communication skills.
• Competent math skills using units of currency, weight, volume, and distance measurements.
• Ability to work independently or as part of a team.
• Competency in PC, spreadsheets, and database applications (including Microsoft Office Suite).
• High school diploma or equivalent.
• Ability to work in a paperless environment.

Physical Requirements

• Perform job indoors in a traditional office setting with extended periods of sitting while working at a computer.
• Occasionally required to stand, walk, sit, and reach with hands and arms.
• Specific vision abilities include close vision, distance vision, and the ability to adjust focus.
• Ability to communicate orally with customers, vendors, management, and co-workers via telephone, virtual meetings, and email.
• Good manual dexterity for using common office equipment such as computers, calculators, and copiers.
• Regularly required to sit, handle, use hands to grasp or feel, and operate a computer keyboard, mouse, and telephone keypad.

Benefits

• Permanent contract with long-term career opportunities.
• Flexible Benefits Plan: choose from Health, Dental, Vision, or 401K Plan with company match.
• Birthday day off.
• 11 paid holidays and 5 floating holidays.
• Flexible work schedules.
• Professional growth through continuous learning and development opportunities.
• Collaborative and international work environment.
• Access to a corporate university with ongoing training programs.