Ocean Import Specialist

About the role

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees ensure we transport shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor, including special transport-related services.

We have an exciting opportunity for an Ocean Import Specialist with excellent communication and customer service skills. Accuracy and timely movement of freight and information are key components for this position.

Responsibilities

• Daily tracking and tracing and follow-up to ensure timely and efficient movement of cargo and customer satisfaction; identify incidents and ensure resolution of incidents.
• Update shipment status, issue arrival notices, and obtain entry documents for customs entries.
• Communicate with customs brokers to confirm customs release status.
• Arrange freight release with carriers/co-load agents and confirm cargo availability.
• Provide status updates and maintain excellent relationships with customers.
• Identify performance issues of suppliers and propose solutions to improve/correct performance.
• Ensure profitable cost management for cargo moves.
• Perform other tasks as required (e.g., Ocean Export).

Requirements

• Minimum 5 years of Ocean Import / industry-related experience.
• Strong financial business acumen.
• Knowledge of INCO terms.
• Good computer skills (Excel, Word, PowerPoint).
• LOGIS or Cargo Wise systems knowledge is a plus.
• Hazmat certification is a plus.

Skills

• A quick learner with a “Can-Do” attitude and strong prioritization skills.

Pay

$21.32 - $28.43/hr (based on experience).

Benefits

• Compensation: Competitive base salary plus role-dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join Us

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empower our team to develop skills and achieve long-term success. Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries.