Ocean Import Specialist

About the role

Revolutionize the logistics industry as a customer-centric Ocean Import Specialist at DHL Global Forwarding. Join our dynamic team and be at the forefront of innovation, digitalization, and solutions-driven approaches that cater to our customers' every need. You will play a pivotal role in managing the movement of ocean import shipments, you'll be the driving force behind unrivaled customer satisfaction.

Responsibilities

• Provide exceptional customer service, surpassing expectations and promptly resolving incidents
• Cultivate enduring customer relationships, understanding their needs and serving as their advocate
• Go beyond simply highlighting transport exceptions by working with Subject Matter Experts, preparing creative customized solutions to keep our customers’ cargo moving
• Collaborate seamlessly with internal and external teams to address customer concerns effectively
• Master our innovative products and services, offering demonstrations and training as needed
• Identify opportunities for account growth and collaborate with sales for rate renewals and upselling
• Stay updated on industry trends through trade teams and internal calls
• Promote and leverage DHL's digital suite to enhance customer satisfaction and reduce churn
• Take ownership of transport orders, ensuring timely delivery of shipments to the final customer
• Optimize booking processes to ensure efficient import operations
• Prepare and distribute import documents to counterparts (carriers, consignees, suppliers), validating as needed
• Assign tasks to the GSC support functions and monitor performance
• Perform IT systems related tasks to provide up to date information on shipments
• Take full ownership of your files and their financial performance
• Continuously drive GP Maximization by finding cost efficient transportation solutions, leveraging upselling opportunities and minimizing revenue leakage

Requirements

• Strong understanding of Ocean Import regulations and documentation is preferred
• Enthusiasm for building deep and lasting connections with our customers
• Proactive and solution-oriented mindset, always demonstrating a "can do" attitude
• Ability to resolve issues related to product movement and proactively communicate with the customer
• Strong attention to detail and excellent communication skills (oral and written) are essential, with prior customer service experience preferred
• Proficiency in Microsoft Office, including Outlook, Teams, Word, and Excel
• Highly desirable, but not required, experience using the CargoWise system

Benefits

• Competitive base salary plus role dependent performance-based incentives
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions
• Vision: Optional coverage for exams, frames, and contacts
• Dental: Optional coverage for preventive, basic, and major services
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days

Pay

The pay range for this role is $27.50 - $36.66/hr, based on experience.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions.