Occupancy Specialist/Leasing Specialist

About the Role

The Occupancy Specialist/Leasing Specialist interacts directly with prospective and current residents to achieve maximum occupancy. Acts as the Company’s representative by conveying the benefits of the community. Responsible for the leasing process from introduction to the actual occupancy of the resident. Sells features and benefits of apartment living to prospective and current residents. Achieves and maintains occupancy goals. Responsible for all phases of the leasing process.

Responsibilities

• Processes income certifications/recertifications for multiple affordable housing programs and updates Yardi database.
• Processes monthly Section 8 Housing Assistance Payment Billing.
• Processes and transmits TRACS (Tenant Rental Assistance Certification System).
• Greets applicants and provides instruction and guidance to prospective residents during the application process.
• Coordinates leasing to include intakes, interviews, processing and preparation of applications, and their distribution.
• Coordinates and maintains waiting list.
• Prepares and maintains office and rental expense budgets.
• Assists with rent collection efforts by mailing notices to delinquent residents.
• Prepares lease packages and supplemental documents for new move-ins.
• Conducts new resident orientation.
• Builds relationships with prospective and current residents and coordinates all phases of the leasing process.
• Provides polished and professional sales tours of the model apartment, vacant apartments, and community amenities.
• Achieves tiered rent levels and occupancy goals.
• Coordinates and prepares annual lease renewals and income re-certifications.
• Updates daily turnover log, maintains waiting list, prepares weekly leasing reports, and conducts market studies.
• Provides backup support to Occupancy Specialist.
• Fosters a positive, active, and collaborative relationship with residents, communities, and associated agencies.
• Enforces and adheres to company policies, rules, and regulations.
• Works patiently, professionally, and cooperatively with residents and staff to provide high-quality customer service.
• Preserves and respects resident and applicant confidentiality.
• Handles special projects as assigned by the property manager.

Requirements

• Associate's degree or equivalent work experience required.
• Two years of sales/leasing experience desirable.
• Certified Occupancy Specialist (COS) designation required (depending on property needs, COS experience with Project-Based Section 8, Section 236, Rent Supplement, and 13A may be needed).

Skills

• Strong math skills and attention to detail.
• Knowledge of subsidy regulations.
• Proficient in Microsoft Office and Excel.
• Highly motivated and able to work independently.
• Ability to handle resident or building emergency situations if needed.
• Excellent organizational, proofreading, and interpersonal skills.
• Beacon Core Competencies: Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.
• Job-Specific Competencies: Job Knowledge, Quality, Self Development, Personal Organization, Productivity, Computer Skills, Customer Service, Product Knowledge, Sales Skills, Communication, Internet Savvy.

Pay

$27.00 - $28.50 per hour. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Benefits

• Health & Wellness Benefits: Medical, dental, and vision coverage for employees working 24+ hours per week, with HSA/FSA options.
• Work-Life Balance: 13 paid holidays per year, vacation days, personal days, sick time, wellness days, summer flex time, volunteer days, and early close Fridays.
• Retirement Planning: 401k program with a company match.
• 100% Company-Paid Life Insurance with options for voluntary life, critical illness, hospital care, or accidental injury coverage.
• Employee Assistance Program (EAP).
• Childcare & Eldercare Support.
• Career Development and Advancement Opportunities.