Occupancy Specialist/Leasing Specialist

About the role

The Occupancy Specialist / Leasing Specialist interacts directly with prospective and current residents to achieve maximum occupancy. They act as the Company’s representative by conveying the benefits of the community. They are responsible for the leasing process from introduction to the actual occupancy of the resident. They sell features and benefits of apartment living to prospective and current residents. They achieve and maintain occupancy goals. They are responsible for all phases of the leasing process.

Responsibilities

• Processes income certifications/recertifications for multiple affordable housing programs and updates Yardi database.
• Processes monthly Section 8 Housing Assistance Payment Billing.
• Processes and transmits TRACS (Tenant Rental Assistance Certification System).
• Greets applicants and provides instruction and guidance to prospective residents during application process.
• Captures and maintains waiting list.
• Coordinates leasing to include intakes, interviews, processing and preparation of applications, and their distribution.
• Prepares and maintains office and rental expense budgets.
• Assists with rent collection efforts by mailing notices to delinquent residents.
• Prepares lease packages and supplemental documents for new move-ins.
• Conducts new resident orientation.
• Fosters a positive, active and collaborative relationship with residents, communities and associated agencies.
• Enforces and adheres to company policies, rules and regulations.
• Works patiently, professionally and cooperatively with residents and staff to provide high quality customer service.
• Preserves and respects resident and applicant confidentiality.
• Builds relationships with prospective and current residents and coordinates all phases of the leasing process: intakes, interviews, processing, preparation, and distribution of applications.
• Achieves tiered rent levels and occupancy goals.
• Coordinates and prepares annual lease renewals and income re-certifications.
• Updates daily turnover log, maintains waiting list, prepares weekly leasing reports and market study.
• Prepares lease packages and supplemental documents for new move-ins.
• Conducts new resident orientation.
• Provides backup support to Occupancy Specialist.

Requirements

• Associates degree or equivalent work experience required.
• Two years sales/leasing experience desirable.
• Certified Occupancy Specialist Designation required.
• Depending on property needs, COS experience with Project Based Section 8, Section 236, Rent Supplement and 13A experience may be needed.

Qualifications and Skills

• Strong math skills and attention to detail required.
• Knowledge of subsidy regulations.
• Proficient in Microsoft Office and Excel.
• Highly motivated and able to work independently.
• Able to handle resident or building emergency situations if needed.
• Excellent organizational, proofreading and interpersonal skills required.

Skills

• Job Knowledge
• Quality
• Self Development
• Personal Organization
• Productivity
• Computer Skills
• Customer Service
• Product Knowledge
• Sales Skills
• Communication
• Internet Savvy

Benefits

• Health & Wellness Benefits
• Work-Life Balance
• Retailer Planning
• Retirement Planning
• Employee Assistance Program (EAP)
• Childcare & Eldercare Support
• Career Development and Advancement Opportunities

Pay

$27.70 - $33.30 per hour

Schedule

N/A