Occasional Sales Associate, Part-time, Milwaukee-West elm

About the Role

As a Sales Associate, you provide customers with a unique shopping experience by offering excellent customer service. Utilize effective selling techniques and provide in-depth product knowledge in a fast-paced, specialty retail environment.

Responsibilities

• Provide sincere, friendly, and energetic customer service by exemplifying World-Class service standards
• Achieve established sales and contest goals
• Maintain knowledge of current sales and promotions
• Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
• Utilize effective selling techniques to build multiple sales and increase productivity
• Demonstrate comprehensive product knowledge, including features and benefits
• Efficiently and accurately perform register transactions (e.g., sales, returns, and exchanges)
• Assist in implementation and maintenance of visual merchandise presentation, signage, and lighting
• Uphold store maintenance and cleanliness standards; straighten, clean, and help maintain stockroom as needed
• Process, ticket, and restock merchandise as needed
• Perform other duties as assigned by management
• Comply with all Company policies and procedures

Requirements

• Love to sell, with a proven ability to exceed selling goals and close sales
• Succeed in a team environment while able to work independently and manage your own time
• Thrive in an entrepreneurial environment and constantly look for ways to think outside-the-box
• Know what questions to ask customers to understand their personal cooking style and needs
• Enjoy discovering the customer’s style, lifestyle, and story to connect them to the right products
• Proven ability to prioritize and handle multiple tasks simultaneously
• Most successful when provided with clearly defined daily sales goals and metrics
• 1-2 years of customer service experience and retail sales experience (specialty retail preferred, but not required)
• High school diploma or equivalent preferred

Physical Requirements

• Ability to be mobile on the sales floor for extended periods of time
• Ability to operate POS system
• Ability to lift and mobilize medium to large items (up to 75 lbs.) while utilizing appropriate equipment and safety techniques

Schedule

Occasional associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday, and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 15 hours or more weekly, weekend availability must include two separate days (e.g., Friday and Saturday, Friday and Sunday, or Saturday and Sunday).

Benefits

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports physical, financial, and emotional health
• Paid vacations and holidays (full-time)
• Health benefits, dental, and vision insurance, including same-sex domestic partner benefits (full-time)

This role is not eligible for relocation assistance or immigration sponsorship (e.g., H-1B or other employment-based immigration).