Occ Health Patient Financial Services Rep

Key Responsibilities

• Register patients and accurately enter demographic and insurance information into applicable systems.
• Obtain all required patient signatures and documentation in accordance with established policies and procedures.
• Verify insurance eligibility, benefits, and coverage prior to services.
• Validate referrals, authorizations, and other requirements necessary for treatment.
• Collect patient liability, copayments, deductibles, and other applicable payments at the point of service.
• Accurately post patient arrivals and update appointment statuses in scheduling and registration systems.
• Release patient information in compliance with organizational policies, HIPAA regulations, and confidentiality standards.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Knowledge of patient financial services, financial, collecting services or insurance industry experience processes.
• The ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Strong interpersonal, oral, and written communication skills.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software.

Qualifications

• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• An Arizona Criminal History Affidavit must be signed upon hire.

Skills

• Customer-focused and detail-oriented.
• Proactive interpersonal communications skills.
• Effective customer service/communication skills.
• Independent decision making and sound judgment.
• Ability to retain large amounts of changing payor information/knowledge.

Benefits

• Reduced absenteeism and turnover.
• Increased productivity, morale and job satisfaction.
• Less likely to become sick or injured.

Pay

Compensation and benefits are competitive and commensurate with experience.

Schedule

Monday – Friday, 7:30 AM – 4:00 PM