Obsolescence Manager

About the role

The QDC Portfolio Obsolescence Manager will act as the focal point for portfolio-level obsolescence management, ensuring lifecycle risks are identified, assessed, managed, and reported in accordance with the principles of BS EN IEC 62402:2019 and ITSM good practice. This role is accountable to the Chief Engineer for managing obsolescence risks, issues, and opportunities.

Responsibilities

• Act as the focal point for portfolio-level obsolescence management
• Ensure lifecycle risks are identified, assessed, managed, and reported
• Work closely with Architecture, Engineering, ITAM, Service Configuration Management, and Service Design stakeholders
• Identify, assess, classify, and monitor obsolescence for configuration items and technology assets
• Perform obsolescence impact assessments for obsolete or at-risk items
• Lead and coordinate obsolescence mitigation and resolution strategies
• Engage with suppliers to understand product lifecycle status and roadmaps
• Support programme bids, cost models, and business cases by providing obsolescence impact assessments
• Facilitate customer and portfolio decision-making by presenting options for risk acceptance, risk treatment, residual-risk ownership, and funded remediation
• Provide customer-facing reporting packs showing obsolete/at-risk products, affected locations/services, risk ratings, support implications, and recommended actions
• Contribute to continual improvement of obsolescence-management processes, lifecycle-data quality, service-management controls, reporting packs, governance forums, and toolsets
• Provide technical assurance on packaging/installation standards to ensure remediation actions do not introduce new lifecycle or security risk
• Assess and communicate the impact of proposed changes through the change enablement lifecycle

Requirements

Proven experience and knowledge of obsolescence/lifecycle management within a complex IT or operational technology estate. Strong technical understanding across hardware, operating systems, applications, and infrastructure components, including integration, dependencies, and service delivery impact. Working knowledge of ITIL and ITSM practices, particularly IT Asset Management, Service Configuration Management, Change Enablement, Incident Management, Problem Management, Risk Management, Knowledge Management, and Continual Improvement, including how configuration and lifecycle data underpins effective service-management controls. Experience working within regulated or high-assurance environments and producing evidence-based reporting for customer and audit stakeholders. Ability to analyse technical, operational, and commercial data to assess risk, determine service impact, and recommend practical mitigation or replacement options. Strong stakeholder management skills with the ability to influence decisions across multi-disciplinary teams (operations, engineering, security, procurement, and customer).

Qualifications

Desired Skills Knowledge of industry standards and best practice for obsolescence management, particularly BS EN IEC 62402, including obsolescence-management policy, organisational infrastructure, OMP development, proactive design strategies, risk-based management approaches, resolution selection, implementation, measurement, and continual improvement. Experience with obsolescence management tools or lifecycle databases such as Diamond OM. Understanding of ITSM service configuration management, configuration baselines, CI relationships, asset records, change enablement, release and deployment controls, and auditability. Commercial awareness, including cost modelling and total lifecycle cost considerations. Experience in ITSM and ITAM tooling such as: ManageEngine End Point Central, Service Desk Plus.