Observability & Evaluation Engineer

NTT DATA is a $30 billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We help clients innovate, optimize, and transform through business and technology consulting, data and artificial intelligence, industry solutions, and development, implementation, and management of applications, infrastructure, and connectivity.

About the role

As an Observability & Evaluation Engineer, you will build telemetry, tracing, dashboards, evaluation suites, alerts, service objectives, runbooks, and readiness evidence for Tachyon agent releases. This role ensures production AI systems can be monitored, evaluated, improved, and supported with clear operational visibility.

Responsibilities

• Implement observability and telemetry for LLM-powered applications, agents, tools, and platform services.
• Build evaluation suites for agent behavior, prompt quality, response quality, retrieval performance, latency, reliability, and safety signals.
• Develop dashboards, alerts, traces, metrics, service objectives, and reporting for production readiness.
• Work with platform engineers and Product Owners to define monitoring requirements and evaluation metrics.
• Automate evidence collection for release readiness, operational reviews, and governance checkpoints.
• Create runbooks and support documentation for priority agent releases.
• Analyze production behavior and recommend improvements to reliability, performance, and quality.

Expected Outcomes

• Operational dashboards and evaluation suites for priority agent releases.
• Clear readiness evidence, alerts, SLOs, and runbooks.
• Improved quality, reliability, and trust in production Agentic AI systems.

Requirements

• 7+ years of engineering experience with observability, monitoring, test automation, platform operations, or AI/ML systems.
• 5+ years of strong hands-on Python experience.
• 5+ years of experience with dashboards, metrics, alerts, traces, logs, SLOs, and production monitoring.
• 5+ years of understanding of LLM evaluation, prompt evaluation, RAG evaluation, or AI quality assessment approaches.
• 5+ years of experience working in Agile engineering teams and production support environments.

Skills

• Python, telemetry, tracing, monitoring, dashboards, alerting, SLOs, evaluation frameworks, test automation, and production operations.
• Understanding of LLMs, agents, RAG, prompt performance, retrieval quality, latency, and reliability metrics.
• Experience with observability tools and open telemetry concepts.

Preferred Qualifications

• Experience with GenAI observability, AI evaluation tools, ML monitoring, or platform reliability engineering.
• Experience in regulated environments with evidence and readiness documentation.
• Kubernetes, cloud platforms, and CI/CD experience.

Location: Charlotte, North Carolina (US-NC), United States