Observability Engineer II

Responsibilities

• Design, implement, and operate enterprise observability solutions using Dynatrace and LogicMonitor.
• Configure and maintain application performance monitoring (APM), infrastructure monitoring, synthetic monitoring, logs, alerting, and dashboards.
• Build service views, business dashboards, and health indicators for critical platforms.
• Define alerting standards, noise reduction strategies, and proactive detection practices.
• Support incident triage, root cause analysis, and post-incident reviews.
• Support capacity planning, performance trend analysis, and availability reporting.
• Integrate observability into CI/CD pipelines and deployment workflows.
• Support post-deployment validation and release health checks.
• Collaborate with DevOps and platform teams to improve release visibility and operational readiness.
• Provide observability support for platforms such as Salesforce, Java, MuleSoft, and mobile applications.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 6+ years of experience in observability, monitoring, SRE, or platform operations roles.
• Strong hands-on experience with Dynatrace and LogicMonitor.
• Strong understanding of observability concepts including metrics, logs, traces, alerting, and RCA.
• Experience supporting enterprise-scale, high-availability systems.
• Working knowledge of Windows, Linux, and infrastructure concepts.
• Knowledge of GitHub, VS Code, and CI/CD tools and processes.
• Familiarity with AI-assisted coding tools to improve productivity and automation.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience integrating observability with DevOps and CI/CD pipelines.
• Experience with Salesforce platform monitoring and SaaS observability.
• Working knowledge of scripting languages (Python, Bash, Ruby, etc.).
• Experience using AI-assisted coding tools for automation or configuration tasks.
• Certification or training in AI-assisted development or code assistants (AWS or similar) is a plus.
• Experience with cloud platforms (AWS preferred).
• Experience using AI tools preferred.

Supervisory Responsibility

This position will supervise employees.

Benefits

At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You’ll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.

PenFed’s Purpose

Helping members achieve their dreams since 1935.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.