Oakland-Direct Sales - Territory Training & Sales Manager

About the role

The Territory Training & Sales Manager (TTSM) is a caring, customer service-oriented individual with a demonstrable passion for helping people with hearing loss. This is an in-the-field position that brings the privilege and opportunity to individually install and train our customers in using the ClearCaptions equipment and service in order to effectively enrich their lives.

Responsibilities

• Install the ClearCaptions Phone and/or other ClearCaptions products and connect the phone to the customers’ existing services.
• Educate customers on how to use the phone and its features.
• Establish relationships with retirement communities and groups in your local market.
• Create, attend and educate consumers in Senior Events and other events.
• Build relationships with and educate Hearing Professionals on OUR Caption Telephone Services options in your local market.
• Maintain adequate inventory of equipment and supplies in order to service customers.
• Create lead-generation activities and generate referrals.
• Adapt to new responsibilities and opportunities as necessary.
• Develop and maintain positive relationships with the customers assigned to them by ClearCaptions in their sales territory.
• Be actively involved local Senior Citizens & Hard of Hearing organizations and events, & trade shows in your local community.
• Maintain appropriate customer and territory records using Salesforce and other tools provided by ClearCaptions.

Qualifications

• A high school diploma or equivalent.
• Outside sales experience, Business to Business and/or Business to Consumer.
• Sales experience or other work with seniors preferred.
• Experience working in the hearing health field beneficial.
• A valid driver’s license and a personal automobile.
• Ability to travel extensively by car in the assigned region and by air on occasion.
• Proficient computer skills and basic use of the internet.
• Comfortable working with seniors and disabled persons.
• Willing and available to work flexible hours including weekends.
• Excellent people and relationship building skills.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams).

Physical Demands

• Sitting, standing and walking (95-100%)
• Keyboarding (70-90%)
• Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)
• May lift or move boxes (up to 10 pounds)

Work Environment

• 100% Remote Work from Home Environment.
• Work environment is primarily indoors at home, customer, healthcare provider or senior event site, exposure to all types of weather and temperature conditions during travel, and exposure to hazardous driving and traffic conditions.