Nutritional Services Attendant

About the role

Guide patients through the meal ordering process using a computerized diet office system, ensuring selections align with prescribed diets and enhancing satisfaction through personalized suggestions.

Verify patient identifiers during meal delivery, ensure tray accuracy, and confirm patients have everything they need before leaving the room to support a positive dining experience.

Round on patients and nursing staff to identify and resolve foodservice concerns, taking ownership of complaints and implementing service recovery to improve patient experience scores.

Assemble and deliver trays according to therapeutic diet guidelines and presentation standards, maintaining timely and accurate service across all patient areas.

Responsibilities

• Communicate in English
• Handle customer interactions in a prompt, courteous, and helpful manner
• Work in a fast-paced environment
• Use common software applications and hardware (e.g., iPad, ToughBook)
• Identify and resolve foodservice concerns
• Ensure tray accuracy and patient satisfaction
• Assemble and deliver trays according to therapeutic diet guidelines
• Maintain a clean, organized, and compliant work environment

Requirements

• 2+ years in food service industry
• High school diploma or equivalent
• Food Safety Handler Certificate preferred or as required by state
• Certified Food Safety Manager Certificate preferred or as required by state

Qualifications

• Able to communicate in English
• Able to communicate with customers, in person and over the phone, professionally and efficiently
• Able to handle customer interactions in a prompt, courteous, and helpful manner
• Able to work in a fast-paced environment
• Able to use common software applications and hardware (e.g., iPad, ToughBook)

Skills

• Customer service skills
• Physical stamina for long walks and standing
• Attention to detail

Benefits

Extensive benefits package including medical, dental, vision insurance, life insurance, disability insurance, paid time off, 403-B retirement plan, mental health resources, and more.

Pay

$15.31 - $24.49 per hour

Schedule

Full time, Day shift, Weekend (United States of America)