Nutrition Support Professional

Elder Services of Berkshire County, Inc. is seeking a dependable, organized, and customer‑focused Nutrition Support Professional to support our Nutrition Program and help ensure older adults and individuals with disabilities receive reliable meal services.

Responsibilities

• Provide friendly and professional phone and office support to consumers, staff, drivers, and community partners.
• Process Home Delivered Meals (HDM) enrollments, service changes, transfers, suspensions, and terminations.
• Maintain accurate consumer records, data entry, documentation, and program reports.
• Coordinate daily meal route coverage and communicate schedule changes with drivers and staff.
• Respond to emergency calls and consumer updates while following established protocols.
• Coordinate monthly menu distribution and assist with office systems, supplies, and process improvements.
• Provide backup and cross‑coverage to keep program operations running smoothly.

Requirements

• High school diploma or at least two years of experience in consumer services, food service, or a related field (associate’s degree preferred).
• Experience working with older adults or individuals with disabilities.
• Strong customer service, communication, organization, and problem‑solving skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Valid driver’s license and access to a personal vehicle (required).
• English language proficiency (required).
• Designated as a Mandated Reporter under Massachusetts law.

Pay

$20.00 – $20.01 per hour

Schedule

Expected hours: 37.5 per week

Benefits

• 403(b) retirement plan
• Dental insurance
• Health insurance
• Vision insurance
• Paid sick time
• Paid time off