Nutrition Service Worker-PT

Position Code: NSWorker-8230 | Department: Nutrition Services | Safety Sensitive: Yes | Reports to: NS Supervisor, Food Production Manager, Director | Exempt Status: Non-exempt | Last Revised: 05/17/2019

About the Role

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance. Nutrition Services is a high volume, fast paced operation serving 90,000 meals per month.

Responsibilities

• General Responsibilities
  • Consistently strives for and achieves excellent patient and customer satisfaction and service.
  • Food are covered, labeled, dated and rotated per policy and regulatory standards.
  • Food temperatures meet regulatory and quality standards.
  • Food safety and cleanliness standards are met at all times.
  • Work area(s) are maintained according to standards set by regulatory agencies and department expectations.
  • Effectively and proactively communicates with coworkers and leadership to ensure department goals and expectations are met.
  • Performs other duties as assigned.
• Room Service Line
  • Accurately assembles patient food trays in an efficient manner according to patient order ticket.
  • Stocks products for service and scans patient trays for tracking.
  • Ensures patient trays meet quality and presentation expectations.
• Café (Cashier And/or Server)
  • Works in Café cashiering or serving food.
  • Demonstrates excellent customer service.
  • Ensures name badge is displayed at all times.
  • Accurately charges customers for food purchases using computerized cash register.
  • Ensures accurate portion control for all customers when serving food.
  • Ensures all food served meets presentation, quality and regulatory standards at all times.
  • Notifies supervisor about customer, food quality, and/or food quantity concerns.
• Coffee Kiosk
  • Works as a barista in our high volume, fast paced, Proudly Serving Starbuck’s™ coffee kiosk.
  • Demonstrates excellent customer service.
  • Ensures name badge is displayed at all times.
  • Ensures recipes are accurately followed and all products meet quality standards.
  • Notifies supervisor about customer, food quality, and/or food quantity concerns.
• Sandwich/Salad/Salad Bar/Fruit Prep
  • Prepares cold sandwiches, salads, and/or fruit for all service areas.
  • Ensures proper labeling of all items served.
  • Accurately follows recipes.
  • Rotates products ensuring no expired or low quality items are served.
  • Assists with developing new ideas and proactively communicates products that do not meet sales expectations.
• Dish Room
  • Operates industrial automatic dish machine ensuring temperatures meet regulatory standards and dish machine is functioning per expectations.
  • Ensures all items are cleaned thoroughly prior to placing into service.
  • Retrieves patient trays/tray carts from utility rooms and brings to dish room for washing.
• Pots
  • Supports food production and service areas utilizing a 3-compartment sink to ensure pots and pans are clean and allowed to air-dry.
  • Uses accurate chemical strengths that meet regulatory standards.
• Stock (two positions)
  • Responsible for stocking nourishment refrigerators throughout the hospital; ensures food is rotated, dates are checked to ensure no expired items.
  • Responsible for stocking deliveries of cases of food to walk-in refrigerators/freezers and storerooms; pulls stock for department orders; ensures food is rotated, dates are checked to ensure no expired items.

Qualifications

• Proven excellent customer service interactions required.
• Effective listening skills and the ability to follow through with directions are essential.
• Requires the ability to read, write and communicate in English effectively and perform basic math.
• Must be able to accurately use measuring tools and follow recipes.
• Must be able to work under stress of deadlines, work independently, and work as part of a team.
• Schedule must permit early morning or evening shifts, as well as days, weekends and holiday shifts.
• Certification: Employee must have one of the following:
  • A current and original ANSI-accredited food handler certificate recognized by the EHD in accordance with Arizona State Ordinance requirement.
  • For the purposes of the Arizona State Ordinance, other Arizona County food handler cards will be accepted and valid until the card expires.

Preferences

• Education: High school diploma or equivalent.
• Experience: Previous foodservice experience.

Special Requirements