Nutrition Service Worker-PT-8230

Position Purpose

Nutrition Services is a high volume, fast paced operation serving 90,000 meals per month. Key Responsibilities

• Consistently strives for and achieves excellent patient and customer satisfaction and service.
• Food are covered, labeled, dated and rotated per policy and regulatory standards.
• Food temperatures meet regulatory and quality standards.
• Food safety and cleanliness standards are met at all times.
• Work area(s) are maintained according standards set by regulatory agencies and department expectations.
• Effectively and proactively communicates with coworkers and leadership to ensure department goals and expectations are met.
• Performs other duties as assigned.

Room Service Line

NS Worker positions, specific descriptions and additional responsibilities:

• Accurately assembles patient food trays in an efficient manner according to patient order ticket.
• Stocks products for service and scans patient trays for tracking.
• Ensures patient trays meet quality and presentation expectations.

Café (Cashier And/or Server)

• Demonstrates excellent customer service.
• Ensures name badge is displayed at all times.
• Accurately charges customers for food purchases using computerized cash register.
• Ensures accurate portion control for all customers when serving food.
• Ensures all food served meets presentation, quality and regulatory standards at all times.
• Notifies supervisor about customer, food quality, and/or food quantity concerns.

Coffee Kiosk

• Demonstrates excellent customer service.
• Ensures name badge is displayed at all times.
• Ensures recipes are accurately followed and all products meet quality standards.
• Notifies supervisor about customer, food quality, and/or food quantity concerns.

Sandwich/Salad/Salad Bar/Fruit Prep

• Prepares cold sandwiches, salads, and/or fruit for all service areas.
• Ensures proper labeling of all items served.
• Accurately follows recipes.
• Rotates products ensuring no expired or low quality items are served.
• Affords assistance in developing new ideas and proactively communicates products that do not meet sales expectations.

Dish Room

• Operates industrial automatic dish machine ensuring temperatures meet regulatory standards and dish machine is functioning per expectations.
• Ensures all items are cleaned thoroughly prior to placing into service.
• Retrieves patient trays/tray carts from utility rooms and brings to dish room for washing.

Pots

• Supports food production and service areas utilizing a 3-compartment sink to ensure pots and pans are clean and allowed to air-dry.
• Uses accurate chemical strengths that meet regulatory standards.
• Stocks nourishment refrigerators throughout the hospital.
• Ensures food is rotated, dates are checked to ensure no expired items.
• Stocks deliveries of cases of food to walk-in refrigerators/freezers and storerooms.
• Pulls stock for department orders.
• Ensures food is rotated, dates are checked to ensure no expired items.

Qualifications

• Proven excellent customer service interactions required.
• Effective listening skills and the ability to follow through with directions are essential.
• Requires the ability to read, write and communicate in English effectively and perform basic math.
• Must be able to accurately use measuring tools and follow recipes.
• Must be able to work under stress of deadlines, work independently, and work as part of a team.

Schedule

Schedule must permit early morning or evening shifts, as well as days, weekends and holiday shifts.

Certification

• Employee must have one of the following: A current and original ANSI-accredited food handler certificate recognized by the EHD in accordance with Arizona State Ordinance requirement.
• For the purposes of the Arizona State Ordinance, other Arizona County food handler cards will be accepted and valid until the card expires.

Education

• High school diploma or equivalent.

Experience

• Previous foodservice experience.

Special Position Requirements

• Exposure Categories: Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues.
• Work Requirements: Position requires completing manual tasks at a fairly rapid pace. Must be able to lift and carry up to 30 pounds, stand for long periods of time, stoop, bend, and reach.
• Work is performed in an open kitchen and requires going into refrigerators and freezers. Requires the use of a variety of chemicals specifically designed for required cleaning and sanitizing.

Date Staff Position Description Created / Revised

02/22/2019; 05/17/2019