Nutrition Hospitality Associate

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities — that means not only when you’re sick but keeping you well. MercyOne Clinton Medical Center is a Catholic, not-for-profit, full-service community health system serving counties in eastern Iowa and western Illinois. With approximately 50,000 patient admissions every year, MercyOne Clinton operates 249 licensed beds. In addition to a wide range of traditional hospital services, MercyOne Clinton provides specialized services in wound care, radiation oncology, dialysis, imaging, sleep disorders, therapy services, and skilled care. MercyOne Clinton has a staff of more than 800 employees, making it one of the community’s largest employers.

About the role

As a Hospitality Associate at MercyOne, you will be responsible for patient food service on assigned units, including menu selections, tray assembly, tray delivery and pick-up, special requests, and in-between meal food delivery.

Responsibilities

• Exhibit a friendly, caring attitude to patients when introducing the Room Service Program, taking menu selections, delivering trays, inquiring during catering rounds, and retrieving trays.
• Take patient menu selections if identified as needing assistance.
• Comply with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
• Offer alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic, and religious preferences when patient inquires or needs additional selections.
• Report any issues of food quality and presentation, food temperature, safety, and storage to lead production immediately.
• Assemble trays according to patient’s menu on tray tickets in a timely and accurate manner.
• Interact with Nursing to ensure patients’ diet prescriptions are accurate, and patients’ food needs are met.
• Complete rounds after passing trays to inquire if patient needs anything else.
• Retrieve trays from patients’ units after completing rounds.
• Maintain accurate and current information for each patient on assigned unit(s) as stated in training manual.
• Assist dietitian with monitoring patients who are NPO, on liquid diets, or have a calorie count ordered.
• Communicate any patient-related problems/concerns to appropriate personnel in a timely manner following departmental procedures.

Requirements

• Related experience or training preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to effectively present information in one-on-one and small group situations to patients, families, and associates of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute ratio and percent.
• Possess necessary skills to effectively operate hospital’s admission, discharge, and transfer (ADT) system and other computer-based systems which manage patient-care records.
• Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations.
• Must have the ability to learn special diets.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, and vision, goals, and values of Trinity Health.

Schedule

• Full-time, 0.9 FTE (36 hours per week).
• 6:30 am – 5:00 pm.
• Every other weekend and holiday rotation.

Benefits

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system.