NUTRITION/DEPT LEADER

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated.
• Answer questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items.
• Inform customers of natural food specials.
• Recommend natural food items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness; review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Ensure proper temperatures in cases and coolers are maintained.
• Observe scheduled shift operating hours.
• Model excellent customer service, demonstrating friendliness, and maintaining a clean and orderly department.
• Demonstrate creative merchandising.
• Maintain high standards of performance.
• Keep displays fully stocked and conditioned according to department standards.
• Must have extensive knowledge of nutritional product information.
• Maintain displays and special promotions appropriately.
• Absorb and assist with building displays and special promotions.
• Absorb and assist with breaking down loads and stocking assigned sections.
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• PRACTICE PREVENTIVE MAINTENANCE BY PROPERLY INSPECTING EQUIPMENT AND NOTIFY APPROPRIATE DEPARTMENT OR STORE MANAGER OF ANY ITEMS IN NEED OF REPAIR.
• NOTIFY MANAGEMENT OF CUSTOMER OR EMPLOYEE ACCIDENTS.
• REPORT ALL SAFETY RISKS OR ISSUES, AND ILLEGAL ACTIVITY, INCLUDING: ROBBERY, THEFT OR FRAUD.

Qualifications

• Minimum Ability to handle stressful situations.
• Effective communication skills.
• Must be able to meet the minimum physical demands of the position.
• Knowledge of basic math: counting, addition, and subtraction.
• Desired Retail experience.
• High school diploma or equivalent.
• Second language: speaking, reading and/or writing.