Nutrition Care Associate

About the role

Part-time Afternoon / Evening Shift. Performs a variety of food and guest service duties under general supervision. This position includes the following roles, which will vary by facility need: patient meal tray assembly and delivery, cashier, food assembly, food serving, and cleaning.

Additional Details: Responsible for delivering meals to patients while providing exceptional customer service and maintaining direct patient interaction. This role requires extensive walking throughout the shift and close collaboration within a team-oriented environment to ensure a positive patient experience. Previous customer service experience is preferred.

Responsibilities

• Delivers and presents trays to patients using the standard process.
• Performs food preparation functions according to system standards (following standard recipe, assembling ingredients) for example, prepares salads, sandwiches, vegetables, and fruit.
• Follows standardized practices relating to Nutrition Services (e.g. dining experience, meal delivery, maintaining required stock levels)
• Performs housekeeping functions including cleaning and sanitizing surfaces, floor care, and equipment (oven, fryer, hoods).
• Performs accurate cash/credit transactions according to system standards and independently resolves basic customer service issues.

Requirements

Physical Requirements:

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
• Remain standing for long periods of time to perform work.
• Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals.

Qualifications

• Food Handler Permit or ServSafe certification is required by first day of work (required only in the states of Utah and Idaho).
• Demonstrated ability to work with modified diets (preferred)
• Demonstrated ability to provide exceptional customer service (preferred)
• Previous customer service experience is preferred.

Skills

• Active Listening