Nutrition Assistant

About the role

Nutrition Assistants play a crucial role in providing high-quality dining services to patients at Houston Methodist Baytown Hospital. They are responsible for educating patients on their prescribed diets, serving meals accurately, and ensuring patient satisfaction.

Responsibilities

• Greet patients using their names and educate them on the dining services programs.
• Serve as the first point of contact for all complaints involving patient food service.
• Communicate pertinent information to ensure proper handling and processing of information.
• Contribute towards improving department scores for employee engagement and patient satisfaction.
• Assure new admits receive information about the dining services program and their prescribed diets.
• Aid and accommodate patients with dietary information, answer questions, place orders, and distribute meals and snacks.
• Check trays for accuracy and presentation before delivering to patients, securing any missing items or additional requests.
• Accurately log and track customer concerns, utilizing appropriate patient identifiers, and ensuring patient satisfaction.
• Confirm diet orders, review insulin reports, and assist in reducing waste and redundancy.
• Maintain an orderly work area, ensuring supplies are stored properly, and maintain stock of patient menus.
• Inventories condiments and maintains budgeting funds, managing time effectively and prioritizing daily tasks.
• Make recommendations to improve patient satisfaction scores and assist in developing process improvements.

Requirements

• High School diploma or equivalent education.
• One year of customer service or hospitality experience preferred.
• Must have one of the following certifications: Food Handlers Permit or Certified Food Manager.

Skills and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job.
• Sufficient proficiency in speaking, reading, and writing the English language.
• Effective communication skills and ability to work in a fast-paced environment.
• Good judgment in professional decision-making.
• Ability to obtain and analyze pertinent information to make informed decisions.
• Active listening skills.
• Good judgment in professional decision-making.
• Self-motivated to independently manage time and prioritize daily tasks.

Qualifications

• High School diploma or equivalent education.
• One year of customer service or hospitality experience preferred.
• Must have one of the following certifications: Food Handlers Permit or Certified Food Manager.