Nursing Supervisor

About the Role

The Nurse Supervisor provides clinical leadership, operational oversight, coaching, and supervision to frontline nursing teams within an assigned nursing program. This role supports the delivery of high-quality patient care, staff development, workflow optimization, and regulatory compliance across nursing service areas including Family Medicine, Obstetrics (OB), Triage & Advice, Care Management, and Homeless & Housing Services.

The Nurse Supervisor ensures safe, timely, effective, equitable, and patient-centered care while promoting consistent nursing practice across multiple care settings. Under the direction of the Director of Clinical Services, this role collaborates with nurse leaders, clinical educators, medical providers, and interdisciplinary teams to advance integrated care and improve patient access, experience, quality, and outcomes.

The position provides day-to-day clinical leadership, supports workforce development, monitors clinical quality performance, and empowers nurses to practice at the top of their licensure. The Nurse Supervisor maintains clinical competency and provides direct patient care to support access, staffing needs, and continuity of care.

Responsibilities

Administrative Responsibilities

• Lead, supervise, and mentor nursing staff by establishing clear expectations and overseeing hiring, onboarding, scheduling, training, competency validation, performance management, and professional development.
• Conduct clinical audits, competency assessments, and performance reviews to ensure compliance with nursing practice standards and quality expectations.
• Participate in and contribute to quality, safety, compliance, regulatory, and nursing practice committees; support safety event reviews, root cause analyses, corrective action plans, and follow-up activities.
• Support workforce planning, budget development, resource management, credentialing, documentation, and regulatory compliance activities.

Operational Responsibilities

• Oversee nursing operations, staffing, workflow design, care coordination, and resource allocation to support access, efficiency, and continuity of care.
• Collaborate with Clinic Administrators, Site Medical Directors, operational leaders, providers, and interdisciplinary teams to address clinical and operational priorities.
• Lead and support quality improvement initiatives using data and operational metrics to improve patient outcomes, access, safety, and workforce performance.
• Lead change management, program development, and workflow improvement initiatives that advance nursing practice and organizational goals.
• Travel between clinic sites to support nursing teams, patient care delivery, meetings, and operational priorities as needed.

Clinical Responsibilities

• Ensure safe, equitable, high-quality, patient-centered nursing care across clinics, triage services, the Patient Contact Center, and community-based programs.
• Provide clinical leadership for telephone triage, nurse advice services, MyChart message management, and escalation of complex clinical concerns.
• Support implementation of best practice clinical protocols, standing orders, policies, procedures, infection prevention practices, and patient safety standards, ensuring staff adherence and ongoing compliance.
• Provide direct patient care, patient education, chronic disease management support, and clinical consultation as needed to support access, staffing needs, and continuity of care.
• Support nurses in resolving complex patient needs through multidisciplinary care coordination and team-based care strategies.
• Promote equitable, trauma-informed, culturally responsive care and uphold service commitments of respect, collaboration, trust, and exceptional customer service.

Requirements

Education & Experience

• Bachelor’s degree in Nursing or Associate’s degree in Nursing with 3-5 years of nursing experience in patient or ambulatory care, including leadership experience.
• Active and unrestricted RN license with Washington State Department of Health.
• Current BLS Certificate.

Skills

• Ability to communicate effectively in person, by email, and by phone.
• Excellent written and verbal communication skills.
• Ability to coach, mentor, and develop nursing staff.
• Ability to provide constructive feedback and manage performance effectively.
• Ability to develop collaborative working relationships that foster a positive work environment and teamwork.
• Strong organizational and time-management skills, with attention to detail.
• Ability to organize, prioritize, and adjust work assignments independently in a high-pressure, time-sensitive, and complex healthcare environment.
• Ability to work effectively across disciplines and organizational levels.
• Ability to meet and comply with HIPAA, confidentiality policies, and procedures for handling confidential and sensitive patient and staff information.
• Demonstrated ability to conduct discussions of a sensitive nature with staff and patients.
• Ability to work effectively with individuals of varying ethnicities, socioeconomic levels, languages, cultures, and sexual orientations.
• Commitment to equity, patient advocacy, and service to underserved communities.
• Experience working with interpreters in a medical setting.
• Strong clinical assessment and critical-thinking skills.
• Ability to work with patients who have complex care needs, substance use concerns, or mental health disorders.

Preferred Qualifications

• Master’s degree in nursing or health administration.
• 3-5 years of progressive or direct supervisory leadership experience.
• Experience in a community-based clinic or health center.
• Previous nursing or healthcare supervisory or management experience.
• Experience in ambulatory care or community-based health settings.
• Experience with nurse triage, telephone/electronic patient advice, or Patient Contact Center operations.
• Experience using Epic or other electronic health record (EHR) systems.
• Experience developing and working with clinical protocols, standing orders, and nursing workflows.
• Experience in population health, chronic disease management, care management, or interdisciplinary care teams.
• Strong understanding of ambulatory nursing workflows and team-based care.
• Ability to interpret clinical and operational data and use findings to drive improvement.
• Strong conflict-resolution and problem-solving skills.
• Experience with motivational interviewing skills.
• Wound Care certification.
• Foot Care certification.
• Ambulatory Care Nursing certification.
• Care Management Certification.

Benefits

• Medical, dental, and vision insurance.
• Paid time off and paid holidays.
• Retirement with contribution match.
• Life and AD&D insurance, pet insurance.
• Employee assistance program.

Pay

The target wage range for this position is $113,713.00 to $159,390.00 annually. Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule, and other job-related reasons.

About Neighborcare Health

Since 1968, Neighborcare Health has been removing barriers to healthcare for our neighbors. We believe everyone deserves a place to call their healthcare home, where a team of medical, dental, and mental health professionals work in collaboration with each patient to develop a personal health improvement plan.

We are one of the largest providers of primary medical, dental, and behavioral healthcare services in the Seattle area, serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year, we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental, and school-based clinics.

We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income, or immigration status, you are welcome at Neighborcare Health.