Nursing Manager Endoscopy - MGH

Job Summary

Full-time 40-hour position Monday through Friday. The ideal candidate will have a minimum of 5 years of Endoscopy RN experience and/or Nursing leadership experience.

Essential Responsibilities

Leadership

• Provides visible, effective leadership for the Gastrointestinal Endoscopy Department, fostering a culture of excellence, accountability, collaboration, and patient- and family-centered care.
• Partners with the Nurse Director, Nurse Practice Specialist, physicians, and interdisciplinary leaders to achieve departmental, organizational, and strategic goals.
• Promotes a professional practice environment grounded in Magnet nursing principles, High Reliability Organization (HRO) practices, evidence-based care, and continuous quality improvement.
• Leads change initiatives, operational improvements, and practice innovations that enhance patient outcomes, operational performance, and staff engagement.
• Creates and sustains a culture of psychological safety, inclusiveness, transparency, and mutual respect throughout the department.
• Represents the department on organizational committees, councils, and interdisciplinary initiatives.

Staff Management

• Provides direct supervision, coaching, mentoring, and performance management for Registered Nurses, Certified Surgical Technologists, Patient Care Associates, Operating Room Assistants, and support staff.
• Oversees recruitment, interviewing, hiring, onboarding, orientation, retention, and succession planning activities.
• Conducts annual performance evaluations, competency assessments, and ongoing performance coaching.
• Addresses employee relations and performance concerns in collaboration with Human Resources and Nursing Leadership.
• Promotes staff engagement, recognition, shared governance, and professional accountability.
• Identifies and develops future leaders through mentorship and professional development opportunities.

Collaboration

• Collaborates closely with the Nurse Director and Nurse Practice Specialist to advance professional nursing practice, staff competency, quality initiatives, and strategic priorities.
• Partners with physicians, Advanced Practice Providers, anesthesia professionals, and interdisciplinary teams to ensure safe, coordinated, and efficient patient care.
• Establishes strong working relationships with Pharmacy, Sterile Processing, Infection Prevention, Quality, Supply Chain, Radiology, Environmental Services, and other operational partners.
• Facilitates interdisciplinary problem-solving and promotes teamwork across all clinical and operational areas.

Operational Excellence

• Oversees daily operations of the Endoscopy Department, ensuring efficient patient flow, procedural throughput, and optimal resource utilization.
• Coordinates staffing, scheduling, room assignments, capacity management, and workflow optimization.
• Monitors productivity, patient access, operational metrics, and departmental performance indicators to drive continuous improvement.
• Collaborates with procedural teams to maximize efficiency while maintaining patient safety and quality care.
• Participates in budget planning and financial stewardship activities to ensure responsible use of human, material, and fiscal resources.

Regulatory Compliance and Quality

• Ensures compliance with hospital policies, professional standards, accreditation requirements, and regulatory agencies, including The Joint Commission, CMS, OSHA, and the Massachusetts Department of Public Health.
• Maintains continuous survey readiness and supports regulatory inspections and audits.
• Promotes patient safety initiatives, infection prevention practices, and risk reduction strategies.
• Monitors documentation practices to ensure accuracy, completeness, and compliance with professional and regulatory requirements.
• Uses quality metrics, patient experience data, and safety reports to identify opportunities for improvement and drive performance outcomes.

Professional Practice

• Supports and advances the MGH Professional Practice Model, Magnet principles, and evidence-based nursing care.
• Promotes a culture of clinical excellence, ethical practice, accountability, and lifelong learning.
• Leads and supports evidence-based practice, quality improvement, research, and innovation initiatives.
• Ensures delivery of safe, equitable, culturally sensitive, and patient-centered care across the lifespan.

Communication

• Maintains open, transparent, and timely communication with staff, providers, leadership, patients, and families.
• Communicates significant clinical, operational, quality, and personnel issues to departmental and nursing leadership.
• Facilitates staff meetings, leadership communications, and interdisciplinary discussions.
• Promotes effective conflict resolution and collaboration among team members and departments.

Professional Development

• Collaborates with the Nurse Practice Specialist and leadership team to ensure staff maintain competency in foundational and advanced endoscopy practice.
• Oversees orientation, onboarding, competency validation, and annual education requirements.
• Supports specialty certification, continuing education, clinical ladder participation, and leadership development.
• Promotes participation in professional organizations, evidence-based practice initiatives, research activities, and scholarly dissemination.
• Provides mentorship and support for preceptors, charge nurses, and emerging leaders.

Qualifications

• Bachelor's Degree in Nursing required; Master's Degree in Nursing preferred. Can this role accept experience in lieu of a degree? Yes.
• Registered Nurse [RN - State License] required.
• Advanced Cardiovascular Life Support [ACLS (AHA)] preferred.
• Basic Life Support [BLS Certification] preferred.
• Nursing experience 2-3 years required; Nursing leadership experience 1-2 years preferred.

Knowledge, Skills, and Abilities

• Strong organizational and interpersonal skills.
• Must have excellent critical thinking and problem-solving skills.
• Strong commitment to clinical excellence.
• Ability to remain calm in stressful situations.
• Knowledgeable of the care required by respective age groups for which care is being provided.

Benefits

• Medical, Dental, and Vision insurance
• Tuition Reimbursement
• Generous paid time off
• Subsidized MBTA pass (50% discount)
• Free parking for nights and weekends
• Resources for childcare and emergency backup care
• Hospital paid retirement plan and tax-sheltered annuity plan
• Employee "Perks" - discounts on tickets and passes for everything from ski resorts to museums to sporting events