Nurse Standards Specialist

About the role

Candidates must reside in Minnesota and have the flexibility to travel to the clinic locations when needed. Reporting to the Regional Director, the Nurse Standards Specialist is a nurse responsible for developing, implementing, monitoring, and maintaining clinical practice standards, policies, and procedures across the organization to ensure the delivery of safe, evidence-based, and high-quality patient care.

Responsibilities

• Owns the new hire multi-week competency-based training program

• Conducts on-the-job (OTJ) training and blood collection training

• Manages preceptor coordination and training milestone signoffs

• Maintains new hire orientation, competency progression, remediation plans, and ongoing nursing development, escalating concerns to the Regional Director when additional support or intervention is needed

• Pairs with Clinic Managers to interview nursing candidates, providing clinical subject matter expertise and structured interview input

• Conducts routine nursing quality reviews, compliance assessments, and observational rounds to evaluate adherence to organizational standards while identifying opportunities for education, process improvement, and regulatory readiness

• Performs internal DEA audits and assists with annual inventory audits

• Maintains processes for medication management, including oversight of medication protocols, detoxification protocols, and drug screening procedures

• Ensures adherence to all DEA, federal, state, and accrediting body regulations

• Serves as a point of contact for nursing staff regarding policies and client care, responding to questions and concerns during scheduled work hours

• Maintains client/clinic records in accordance with organizational, state, and federal rules and regulations

Qualifications

• Active, unrestricted RN license in the state(s) where nursing care is delivered (LPN considered where permitted by state scope of practice)

• High school diploma or GED required

• Minimum of three years of clinical nursing experience, including at least one year in a substance use disorder treatment setting

• Experience with quality review, audit, clinical education, or competency assessment preferred

• Current BLS/CPR certification required

• Valid Driver License and Motor Vehicle Clearance (satisfactory driving record for 39 months)

• Basic to intermediate computer knowledge

• Problem solving, conflict resolution, and strong customer service skills

• Integrity, mission-driven, self-directed, and collaborative

• Excellent verbal and written communication skills

• Excellent organizational skills, accuracy, and attention to detail

• Strong team player comfortable working in a continuously changing environment

• Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR, Part 2

Specialties

• Nurse Standards Specialist – HCV/STI: Serves as the organizational subject matter expert for HCV and STI services, providing unified infectious disease oversight across the organization

• Oversees implementation and standardization of HCV and STI screening, testing, and treatment workflows across all assigned clinics

• Makes sure HCV and STI screening, consent, linkage to care, treatment initiation, completion, and cure/resolution documentation are tracked

• Provides education and competency training related to HCV and STI screening, treatment, and documentation

• Collaborates with providers, clinic leadership, pharmacy, and external partners to improve HCV and STI outcomes

• Ensures compliance with federal, state, and organizational HCV and STI program requirements

• Develops HCV- and STI-related workflows, educational materials, and nursing resources

• Aids clinics with HCV and STI process improvement and regulatory readiness

• Works to reduce the time between client consent, testing, resulting, and treatment initiation for both HCV and STI, ensuring no client with a positive result goes untreated or falls through internal process gaps

Medication Callback (MCB)

• Completes and/or coordinates controlled-substance medication call-backs (take-home accountability/diversion prevention) for assigned Arizona clinics, following company policy and clinic workflows

• Performs high-volume outreach (calls/voicemails and other approved communication methods) and schedules call-backs within required timeframes

• Uses standardized scripts and protocols to provide clear client instructions (what to bring, timing, and next steps)

• Reviews relevant chart information prior to outreach (take-home status, recent medication changes, risk flags, missed doses, safety alerts) to support appropriate routing and escalation

• Coordinates with onsite nursing teams for in-person verification/count processes when required and ensures complete handoffs

• Documents all call-back activity in the EHR with objective language and a complete audit trail (attempts, contacts, instructions provided, outcomes, notifications, and follow-up plans)

• Maintains an up-to-date call-back tracker/log for assigned clinics and communicates status updates to clinic teams and nursing leadership

• Identifies and escalates discrepancies or concerns (missed call-backs, incomplete verification, questionable counts, suspected diversion, inconsistent reporting, safety concerns) to the appropriate internal authorities per policy

• Coordinates follow-up actions (rescheduling per policy, provider review requests, clinic manager notification, and documentation completion)

• Ensures required incident reporting and/or compliance documentation is completed and routed per policy