Nurse Practitioner or Physician Assistant Clinical Manager

Bonus Potential

Bonus Potential! Monthly and Quarterly Bonus Incentives!

About the Role

As a Clinical Manager at Concentra, you will provide primary medical direction and coordination of professional healthcare services in a clinical setting, under the direction of the Regional Medical Director, consistent with Concentra’s medical protocols and in accordance with Concentra policies, practices, procedures and applicable regulations. Your mission is to improve the health of America's workforce, one patient at a time.

Responsibilities

• Spending 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience
• Under the direction of the Center Medical Directors or designated Staff Physicians, participating in managing medical treatment activities of the center and coordinating activities of the center with those of other centers
• Creating an environment of clear responsibility, authority, autonomy and accountability that energizes and encourages the staff to perform at their personal best
• Mentoring back office staff to enhance existing competencies and develop new ones through education/training opportunities; demonstrating patience, skill and helping others succeed
• Affirming support staff properly implements clinical policies and procedures
• Ensuring documentation in the medical record is timely and reflects appropriate assessments and reassessments specific to patient needs
• Meting with the Regional Medical Director and/or Area/Associate Medical Director on regular bases to discuss quality of patient care and reviews medical policies, procedures, records and performance of the center
• Affirming compliance with licensure, certification, and accreditation
• Participating in the hiring process for Center Administrators, Therapists and back-office personnel prior to offer of employment being extended
• Providing budgetary report to guarantee medical responsibility can be adequately met by operations
• Sponsoring inter-disciplinary collaboration through personally demonstrated attributes of leadership
• Effectively using a cross-functional team approach to enhance center results
• Analyzing reports, test findings, results of examinations, and diagnoses condition; prescribing or administering treatment; overseeing maintenance of case histories, health examination reports, and other medical needs
• Developing, implementing, and monitoring medical surveillance protocols for client companies
• Facilitating the development of a team approach of medical care between the therapist and the Clinical Manager
• Interacting with outcome assurance to assure cases are being managed by the medical staff in an efficient and appropriate manner
• In Center Leadership Meetings, reviewing clinical effectiveness, occupational reports and plans for clinic growth and development
• Meting with employers to discuss health and safety needs, and to conduct workplace walk-through and other on-site assessments, which develop effective client relations
• Communicating with client representative upon seeing employer patients for initial injuries and change of status
• Participating in the development and presentation of educational programs to the client base
• Participating in new business development
• Actively responding to client needs, requests, concerns and complaints
• Providing excellent customer service to all patients, clients and peers while incorporating Orange Book values
• Dedicated to exceeding customer and patient expectations as measured by NPER/NPS/TATs
• Ensuring accuracy when completing, executing tasks and performing quality assurance checks
• Ensuring accurate, concise, timely and complete documentation of results and paperwork
• Providing an excellent, compassionate and warm patient experience regardless of patient volume
• Taking action to assist in other areas and to do what is needed to ensure an excellent patient experience
• Seeks out opportunities for additional clinical training and self-development in order to consistently provide quality care
• Effectively communicating with all patients, clients, supervisors and peers while incorporating Orange Book values

Qualifications

• Graduate of an accredited Nurse Practitioner or Physician Assistant program or passed the Physician Assistant National Certifying Examination (PANCE)
• Current licensed nurse practitioner or physican assistant in the state where employed and in accordance with state laws of practice and must maintain the work state nurse practitioner or physician assistant licensure throughout the course of employment

Job-Related Experience

• Customarily has at least two or more years of experience in occupational medicine, urgent care or an emergency setting

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• Demonstrated knowledge of occupational medicine requirements (state specific)
• Demonstrated working knowledge of clinical operations
• Knowledge of laws and regulations that govern delivery of rehabilitation services
• Knowledge of worker’s compensation and clinical procedures and all processes involved in the delivery of quality care
• Demonstrated excellent communication skills
• Demonstrated willingness to participate in Continuing Medical Education
• Leadership skills and management accountability
• Skilled in the treatment of minor trauma injuries and orthopedic injuries
• Knowledge of techniques and information needed to diagnose and treat human injuries
• Speaking to effectively convey information to colleagues, peers, patients, or clients
• Problem sensitivity
• Judgment and decision making
• Instructing skills to teach others
• Customer and personal service knowledge including needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Documenting and recording information