Nurse-Navigator RN

Job Summary

This position is located on the Memphis campus. The role supports care coordination activities within the ambulatory services; specifically, for the Malignant Hematology and Transplant Clinic. Performs all duties as assigned.

Responsibilities

• Provides specific clinical support to patients and caregivers through the course of care.
• Improves access to healthcare for patients and families by offering assistance to overcome healthcare system barriers through identifying and mitigating Social Determinants of Health.
• Assists with and facilitates the transition of care from outpatient to inpatient settings and from inpatient to outpatient settings.
• Develops a comprehensive, collaborative care plan, based on provider treatment plan and patient/family goals for recently discharged patients and promotes adherence to physician/provider recommendations and instructions.
• Provides individual patient/family education and self‑management support that is appropriate based on language, cognitive abilities, literacy level, learning style, cultural norms, patient preference, readiness for change and resources available.
• Identifies and implements cost‑effective problem solving, process improvement, risk assessment and the reduction of waste.
• Completes assigned goals.

Experience

• Minimum required: 3 years’ experience on current unit or in specialty area.
• Preferred/Desired: Experience with utilization review processes.

Education

• Minimum required: BSN or equivalent years' experience.
• Preferred/Desired: Master's in Nursing or related field.

Training

• Minimum required: CPR.

Special Skills

• Strong analytical and data management skills.
• Comfortable seeking direction and assistance from appropriate resources.
• Ability to communicate effectively verbally and in writing.
• Proficient ability to use a computer and electronic medical record.
• Compliance with all HIPAA regulations – maintain patient, team member and employer confidentiality.
• Customer service oriented, friendly, cheerful, helpful and cognizant of patient needs.
• Ability to work independently and exercise clinical judgment in interactions with providers, payers, patients and their families.
• Strong organizational and time management skills, as evidenced by a capacity to prioritize multiple tasks and role components.
• Preferred/Desired: Familiar with scope of practice and licensure regulations.

Licensure

• Registered Nurse – Minimum required BLS/CPR.