Nurse Navigator

About the role

You're a nurse, a patient advocate, and an educator—and you excel at every one of them. In this role, you will be responsible for providing inbound and outbound patient support in a pharmaceutical environment.

Responsibilities

• Answering numerous inbound phone lines, multi-tasking, email communication, outbound follow-up calls with patients, troubleshooting and problem solving with clinical issues that may arise with patients
• Work with internal customer regulatory, medical affairs, and Nurse Supervisor to efficiently and effectively resolve customer needs
• Manage calls in a personal, systematic, and organized manner
• Conduct virtual training
• Respond to patient inquiries and provide education or information to help regarding training issues utilizing customer-approved materials
• Focus and provide exemplary customer service

Essential Requirements

• Bachelor's degree, RN or BSN
• 2+ years' experience in customer service field OR a combination of education and patient care experience in a chronic condition
• Experience with injectable therapies

Desired Requirements

• Experience in chronic care such as autoimmune disease and short bowel syndrome

Pay

The annual base salary for this position ranges from $86,000-$91,000. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and/or individual performance.