Nurse Manager I, Care at Home-Hospice

In addition to the responsibilities below, this position implements best practice models, patient care delivery systems, and practice standards across one or more locations. Responsibilities include investigating and resolving patient/family/member concerns, collaborating with physicians and healthcare providers to ensure safe patient care at home, monitoring resource needs, and maintaining clinical expertise for self and/or team. The role also involves delegating tasks aligned with scope of practice and performing clinical duties as required.

Responsibilities

• Provides developmental opportunities for others; builds collaborative, cross-functional relationships.
• Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
• Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations.
• Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends.
• Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams.
• Delegates tasks and decisions as appropriate; provides support, guidance, and scope; encourages development and consideration of options in decision making.
• Manages designated work unit or team by translating business plans into tactical action items; oversees completion of work assignments and identifies opportunities for improvement; ensures adherence to policies and procedures.
• Aligns team efforts; builds accountability for and measures progress in achieving results; implements processes and methodologies; resolves escalated issues; sets standards and measures progress.
• Fosters development of work plans to meet business priorities and deadlines; obtains and distributes resources; removes obstacles impacting performance; identifies and addresses improvement opportunities.
• Manages continuum of care/care at home operations to support patient care, including:
  • Driving implementation of action items and supporting compliance with timelines and financial commitments.
  • Using and providing feedback on standard reports and identifying ad hoc reporting needs for workflow and performance targets.
  • Reviewing data and translating reports into short-term operational initiatives.
  • Managing human resources activities, including recruitment and standardized procedures for employee management.
  • Leading survey and compliance readiness activities, including mock rounds and mitigating issues to maintain regulatory standards.
  • Assisting in the development and management of departmental expenditures, payroll, and non-payroll budgets.
• Ensures standardized care delivery by:
  • Developing strategic partnerships with physicians and subject matter experts; managing complex work streams and implementing strategic initiatives.
  • Using data and analysis to ensure strategic alignment while developing and implementing plans.
  • Proactively monitoring and managing daily operational activities involving patient care management for consistency and seamless transitions.
  • Managing resources in clinical areas to ensure appropriate assignment and utilization.
  • Managing multidisciplinary continuum of care/care at home teams.
  • Supporting local agency and outside provider contract/vendor relations for optimal patient care.
  • Implementing emergency preparedness programs and ensuring teams are trained for emergencies.
  • Leading project teams, initiatives, and monitoring implementation and delivery on objectives.
• Manages improvements to operations and technology processes by:
  • Defining issues and overseeing development of goals and priorities for strategic projects to improve quality, service, affordability, and efficiency.
  • Applying a structured approach for identifying root causes and implementing solutions.
  • Ensuring performance metrics are tied to strategic department initiatives.

Requirements

• Bachelor’s degree in Nursing (BSN).
• Minimum three (3) years of experience in business operations, clinical health care, or a directly related field.
• Minimum two (2) years of experience in a leadership role with or without direct reports.
• Minimum two (2) years of customer or member/patient service experience.
• Basic Life Support certification required at hire.
• Registered Nurse License (California) required at hire.

Preferred Qualifications

• Two (2) years of project/program management and/or implementation-related experience.
• Two (2) years of experience in process improvement.

Skills

• Core: Ambiguity/Uncertainty Management, Attention to Detail, Business Knowledge, Communication, Constructive Feedback, Critical Thinking, Cross-Group Collaboration, Decision Making, Dependability, Diversity/Equity/Inclusion Support, Drives Results, Facilitation Skills, Health Care Industry Knowledge, Influencing Others, Integrity, Leadership, Learning Agility, Organizational Savvy, Problem Solving, Short- and Long-term Learning & Recall, Strategic Thinking, Team Building, Teamwork, Topic-Specific Communication.
• Functional: Evidence-Based Medicine Principles, Evidence-Based Practices, Compliance Management, Confidentiality, Conflict Resolution, Health Care Quality Standards, Information Systems, Legal and Regulatory Requirements, Member Service, Microsoft Office, Stakeholder Management.

Benefits

Kaiser Permanente strives to offer a market-competitive total rewards package and is committed to pay equity and transparency.

Pay

The posted pay range is $204,000 - $235,400 per year. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Schedule

• Hours: Full-time, 40 hours per week.
• Shift: Day shift (08:30 AM - 05:00 PM).
• Workdays: Monday, Tuesday, Wednesday, Thursday, Friday.
• Travel: Yes, 15% of the time.
• Work Setting: Onsite (worker location must align with Kaiser Permanente's Authorized States policy).