Nurse - IBD - BWH

About the role

The Ambulatory Staff Nurse will provide nursing support and care to patients within the Ambulatory Department of Medicine primarily on the Division of Gastroenterology. They will ensure patients are seen by the appropriate clinicians and maintain communication with patients and referring providers. They will also participate in quality management projects.

Responsibilities

• Provide nursing support and care to patients within the Ambulatory Department of Medicine primarily on the Division of Gastroenterology.
• Ensure patients are seen by the appropriate clinicians and maintain communication with patients and referring providers.
• Provide clinical telephone triage, especially for urgent clinical situations, and general nursing support for patients across the Ambulatory Department of Medicine primarily on the Division of Gastroenterology.
• Maintain familiarity with department activity and a close working relationship with clinicians and support staff to provide the most appropriate triage and facilitate timely and effective communication and scheduling.
• Participate in departmental and organizational quality management and/or quality improvement projects as directed by the leadership team.
• Proficient use of the electronic medical record, documenting in a manner that is clear, complete, concise, and in SBAR format when appropriate to remain compliant with nursing standards.
• Work in a normal office setting; work entails extended periods of sitting and fast-paced, phone-based care.
• Prepare, perform, and document the coordination of clinical care including, but not limited to, assisting patients with medication questions, delivering lab results, and providing patient education as needed and requested.
• Work collaboratively to provide excellent care to patients and families in the safest environment.

Qualifications

• Graduate of an approved school of nursing with current registration in Massachusetts.
• Bachelor of Science Degree in Nursing is required for newly licensed nurses.
• Minimum of 2 years of recent (within 12 months) clinical nursing experience in an Ambulatory Clinic/Practice setting and/or emergency room setting required.
• Experience providing in-person triage and direct patient care for acute and chronic conditions as appropriate for an ambulatory outpatient setting, urgent care, or ED required.
• Experience with telephone triage and telephone-based clinical assessment techniques required.
• Experience with Gastroenterology-related patient care delivery as an RN required.
• Experience with team-based care preferred.
• Case Management experience preferred.

Knowledge, Skills & Abilities

• Proficient knowledge of nursing principles, practices, and procedures.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced and dynamic healthcare environment.
• Demonstrated commitment to continuing education and professional development.
• Familiarity with electronic medical records (EMRs) and healthcare technologies.