Nurse Director, Oncology Patient Navigation Programs

About the role

The Nurse Director, Oncology Patient Navigation Programs, will lead the development and implementation of oncology patient navigation services at UChicago Medicine. Reporting to the Associate Chief Nursing Officer & Executive Director - Cancer Nursing, this role will oversee the strategic direction of the program and collaborate with multidisciplinary teams to enhance patient care.

Responsibilities

• Provide leadership, supervision, and mentorship to a team of nurse navigators and support staff to ensure optimal team performance and professional development.
• Conduct regular evaluations of navigation staff performance and provide mentoring, training, and feedback to foster growth and excellence.
• Oversee the design, implementation, and continuous improvement of the patient navigation program, ensuring that it is comprehensive, patient-centered, and evidence-based.
• Continuously evaluate and refine navigation strategies to reduce care fragmentation, eliminate barriers to access, and ensure the most efficient use of healthcare resources.
• Monitor and assess patient satisfaction with navigation services, making improvements based on feedback and outcomes.
• Analyze data to identify trends and make data-driven decisions to improve care coordination and patient experience.
• Lead initiatives to ensure that the navigation program meets regulatory requirements, quality standards, and accreditation guidelines.
• Champion continuous quality improvement processes that focus on patient outcomes, satisfaction, and operational efficiencies within the navigation program.
• Ensure that navigation services are aligned with best practices in patient safety, clinical care, and healthcare delivery.

Requirements

• BSN required.
• Master’s degree in healthcare-related field, such as MSN, MHA, or MBA is also required.
• Current RN licensure or eligible for licensure in the state of Illinois.
• National nursing certification strongly preferred. Must sit for a national nursing certification within 12 months of eligibility required.
• Oncology nursing experience required, with OCN certification strongly preferred.
• 8+ years of nursing experience to include responsibility managing multiple, large patient care areas simultaneously.
• 3+ years of progressive management responsibility is required, with a substantial amount of that experience from an ambulatory oncology care setting.
• Experience in a Magnet designated organization is preferred.
• Demonstrated experience in leading organizational change to positive outcomes.
• Ability to analyze information, present data, and draw conclusions by applying analysis techniques, using data to drive performance.
• Strong communication and collaboration skills.
• A “hands on” team builder is key to the success of this position.

Qualifications

• Bachelor of Science in Nursing (BSN).
• Master's degree in healthcare-related fields such as MSN, MHA, or MBA.
• Current Registered Nurse (RN) license or eligibility for licensure in the state of Illinois.
• National nursing certification preferred, must obtain within 12 months of eligibility.
• At least 8 years of nursing experience, including experience managing multiple, large patient care areas.
• At least 3 years of progressive management experience, with significant experience in an ambulatory oncology care setting.
• Experience in a Magnet designated organization is advantageous.
• Proven ability to lead organizational change towards positive outcomes.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Proven ability to build and lead high-performing teams.

Skills

• Strategic planning and implementation.
• Leadership and mentorship.
• Collaboration and teamwork.
• Data analysis and decision-making.
• Quality improvement and process optimization.
• Communication and interpersonal skills.
• Change management and organizational development.

Benefits

UChicago Medicine offers competitive benefits including health insurance, retirement plans, and paid time off.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position with flexible scheduling to accommodate the needs of the role and the organization.

E4 Leadership

E4 Leadership is a Patient-Centered Management System that empowers teams to improve daily through readiness huddles, real-time process monitoring, performance review huddles, and structured problem solving. It focuses on exceptional, equitable patient care and experiences, fostering a culture of equity and continuous improvement.