Nurse

About the role

The Pre-Admission Nurse works under the direct supervision of the Surgical Services Manager. This role involves obtaining pertinent medical history with the patient prior to admission via a phone interview, collecting the patient's medical history from previous records, and working closely with the anesthesia department to coordinate patient needs.

Responsibilities

• Practice appropriate telephone and patient triage skills, balancing quality care with efficient use of time and resources.
• Obtain pertinent medical history of the patient, either in person or via telephone, and communicate information to appropriate team members.
• Ensure pre-operative care requirements of patients are accomplished through the nursing process.
• Perform patient teaching/education as per department protocols.
• Review pertinent information, implement, and document interventions and evaluate results.
• Maintain and promote patient safety by reviewing and observing physical and psychological needs and communicating information to appropriate team members.
• Respond to telephone inquiries regarding the caller's expressed needs.
• Perform outbound follow-up calls as requested.
• Provide general health information and special physician’s orders.
• Refer callers to appropriate resources including medical/ambulatory care, hospital services, and community services within established procedures and guidelines.
• Thoroughly document all call encounters utilizing manual and/or online information systems at the time of the call.
• Alert anesthesia of results of labs, prescribed medications, or special needs of individual with medical problems prior to the date of surgery.
• Answer inquiries in a timely and helpful manner.
• Communicate arrival time and NPO (nothing by mouth) instructions to patients as prescribed.
• Document and report incidents according to procedure.
• Knowledgeable in surgical procedures, medications, anesthesia techniques to answer patient questions and give appropriate pre-operative instructions.
• Provide pre-operative instructions and emotional support to patient, family, and significant other.
• Communicate appropriate information to surgeons and anesthesia department concerning patient care.
• Complete patient charting in an accurate, concise, and timely manner.
• Demonstrate ability to prioritize patient needs.
• Attend staff meetings, educational, and safety programs.
• Participate in quality improvement activities as requested.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

• Customer Service: Meets standards of behavior by using the ICARE moto; manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens and gets clarification; responds well to questions.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Written Communication: Writes clearly and informatively.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts to succeed; supports organizational goals and values.
• Cost Consciousness: Conserves organizational resources.
• Diversity: Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Ethics: Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support: follows policies and procedures; supports organization's goals and values.
• Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in decision-making process; makes timely decisions.
• Motivation: Demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
• Planning/Organizing: Prioritizes and plans work activities; uses time efficiently.
• Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity: Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Safety and Security: Observes safety and security procedures; reports potentially unsafe conditions. Uses equipment and materials properly. Complies with all hospital and regulatory safety regulations and procedures.
• Adaptability: Adapts to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality: Is consistently at work and on time and does not have excessive absenteeism.
• Dependability: Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
• Innovation: Meets challenges with resourcefulness; generates suggestions for improving work; presents ideas and information in a manner that gets others' attention.

Qualifications

• Education and/or Experience: Minimum of a Diploma in Licensed Practical Nursing. At least 6 months to 1 year experience working as an LPN.
• Certificates, Licenses, Registrations: Maintains current Licensed Practical Nurse (LPN) Licensure in the State of Ohio. Maintains current BLS.