Nurse Account Manager

About the role

Extraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Boomer Solutions of Tulsa, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Tulsa, Oklahoma. Why Boomer Solutions of Tulsa? We’re reimagining medication management and transforming care. Who We Are And What We’re About Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. The Nurse Account Manager proactively identifies and meets the needs of potential and current clients to ensure complete customer satisfaction and drive retention.

Responsibilities

• Serve as the main point of contact for all assigned accounts, understanding client present needs, pain points and future needs.
• Proactively collaborate with client to provide support and deliver solutions ensuring quality care.
• Work directly with pharmacy operations to address and resolve all service-related issues in a timely manner.
• Manage client expectations and communicate status and relevant updates through issue resolution.
• Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support and expertise.
• Serve as liaison/quality assurance point of contact during new client onboarding process ensuring seamless and error free service.
• Assist in onboarding activities such as data collection and eMAR support.
• Conduct on-site in-services and clinical education programs to client staff regarding survey process, medication administration, risk management, and performance improvement.
• Provides nurse consulting services including vaccine clinics, quality assurance audits and clinical and regulatory support.
• Prepare and deliver business reviews with facility management to review business deliverables and present value-added services.
• Manage client base through documentation in SalesForce CRM system. This includes tracking of activities, tasks, and contacts with clients.
• Support and participate in local marketing initiatives to foster relationships, enhance brand awareness and assist in business development efforts.
• Maintain expertise regarding pharmacy industry standards of practice, regulations, and clinical skills needed to support clients.
• Other essential functions and duties may be assigned as needed.

Requirements

• Nursing Degree (LPN) required
• Active State Nursing license required
• Valid driver’s license and clean driving record

Qualifications

• 3+ years of related experience