Nurse Account Manager

About the role

East Tennessee Pharmacy Services, a member of the Guardian family of pharmacies, is seeking a Nurse Account Manager to join our rapidly growing team in Knoxville, Tennessee.

Responsibilities

• Serve as the main point of contact for all assigned accounts, understanding client present needs, pain points and future needs.
• Proactively collaborate with client to provide support and deliver solutions ensuring quality care.
• Work directly with pharmacy operations to address and resolve all service-related issues in a timely manner.
• Manage client expectations and communicate status and relevant updates through issue resolution.
• Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support and expertise.
• Serve as liaison/quality assurance point of contact during new client onboarding process ensuring seamless and error free service.
• Aid in onboarding activities such as data collection and eMAR support.
• Conduct on-site in-services and clinical education programs to client staff regarding survey process, medication administration, risk management, and performance improvement.
• Provide nurse consulting services including vaccine clinics, quality assurance audits and clinical and regulatory support.
• Prepare and deliver business reviews with facility management to review business deliverables and present value-added services.
• Manage client base through documentation in SalesForce CRM system. This includes tracking of activities, tasks, and contacts with clients.
• Support and participate in local marketing initiatives to foster relationships, enhance brand awareness and assist in business development efforts.
• Maintain expertise regarding pharmacy industry standards of practice, regulations, and clinical skills needed to support clients.
• Other essential functions and duties may be assigned as needed.

Requirements

• Nursing Degree (LPN) required
• Active State Nursing license required
• Valid driver’s license and clean driving record
• Advanced computer skills, including excel, word and PowerPoint required
• Ability to work independently and deliver to deadlines
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire about inaccuracies

Skills and Qualifications

• 3+ years of related experience; experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home, preferred
• Advanced computer skills, including excel, word and PowerPoint required
• Ability to work independently and deliver to deadlines
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire about inaccuracies

Benefits

• Competitive pay
• 401(k) with company match
• Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)
• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Dependent Care Flexible Spending Accounts
• Wellbeing Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)
• Time Off
• Paid holidays and sick days
• Generous vacation benefits based on years of service