(NSA NW ANNEX CHESAPEAKE) SALES ASSOCIATE

About the role

Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar.

Responsibilities

• Greet and engage customers in conversation for purposes of providing sales related assistance.
• Assist in the selection of merchandise, and suggest additional items to complement the customer's selections.
• Offer customers the opportunity to purchase extended product warranties, explaining coverage, benefits, and price.
• Interact with customers and coworkers in a friendly and professional manner.
• Become knowledgeable regarding merchandise, including proper set-up, use, care, characteristics of various product price points, and warranty coverage.
• Communicate product-related information to customers knowledgeably and legibly.
• Ensure assigned areas are fully stocked, and merchandise is neatly arranged.
• Communicate with supervisor, store manager, etc. regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, and problems.
• Participate in department meetings and actively seek to exchange ideas regarding improvements in customer service, job performance, and achievement of store/department sales goals.
• Complete sales transactions efficiently, thank customers for their patronage, and perform cash register transactions accurately and procedurally correct.
• Advise customers of upcoming sales events and services available throughout the Navy Exchange.
• Offer customers the opportunity to open a NEXCARD account and inform customers of NEXCARD account benefits.
• Become knowledgeable in NEX store policies, including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc.
• Handle customer returns and problems tactfully and efficiently, applying store policies consistently and intelligently to ensure customer satisfaction.
• Maintain a high level of awareness in assigned areas and offer excellent customer service to all patrons to deter theft.
• Unpack, stage, and move merchandise as assigned, assist in creating store displays, and perform periodic inventories.
• Complete paperwork associated with merchandise/inventory movement, price adjustments, customer returns, and cash register operation accurately and completely.

Requirements

• Eligible for and participate in applicable commission and gainsharing sales incentive programs.
• Required to lift up to 25 lbs. as it relates to job duties, including assisting customers, lifting merchandise, and assisting with stocking sales area as necessary.
• May be required to perform duties specific to Minimarts operating a Food and Beverage Convenience Bar, including opening and closing the bar, ensuring all equipment is turned on/off, preheating and displaying products, replenishing products and condiments, and cleaning small wares/equipment.
• Monitor the temperature on refrigerators and freezers a minimum of 3 times daily to ensure equipment is maintaining required temperature.
• May be required to attend a 4-hour food safety training session initially and an annual refresher thereafter.

Qualifications

No experience required. High school graduate or equivalent preferred.

Schedule

Full-Time (35 + hours)