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Jobs · Management · Minnesota

NPD Readiness Lead

Marmon Foodservice Technologies · Brooklyn Park, MN · 1 wk ago
ManagementFull-time

About the role

The NPD Readiness Lead is responsible for ensuring all new products are fully prepared for service execution prior to and during launch, acting as the operational bridge between Product Development, Engineering, and Aftermarket teams. This role owns end-to-end service readiness for new product introductions (NPD)—including diagnostics, documentation, training alignment, field readiness, and early-life support.

Responsibilities

  • Own service readiness for all new product introductions

  • Ensure readiness across: Technical support (diagnostics and troubleshooting), Field service execution, Training and capability development, Documentation and knowledge tools

  • Define readiness criteria and ensure all requirements are met prior to launch

  • Prevent gaps that would result in avoidable escalations, repeat contact, or field failure

  • Through cross-functional coordination and disciplined readiness processes, the NPD Readiness Lead reduces escalation risk, improves first-time resolution, and protects customer experience during product introduction

Qualifications & Experience

  • Bachelor’s degree or equivalent experience in technical, engineering, or service-related field

  • 5–8+ years of experience in: Technical support, Field service, Product support or NPD environments

  • Experience working cross-functionally with: Engineering, Product teams, Service operations

Key Skills & Competencies

  • Strong technical and diagnostic understanding

  • Systems thinking across product, service, and customer impact

  • Cross-functional leadership and influence without authority

  • Ability to translate technical complexity into operational execution

  • Strong problem-solving and risk identification capability

  • Data-driven decision making and insight generation

  • Clear communication and stakeholder alignment

  • Project management experience

Nice-to-Have / Future-Focused Capabilities

  • Experience supporting product launches or NPD programs

  • Familiarity with service readiness frameworks or stage-gate processes

  • Experience in aftermarket or equipment-based service environments

  • Exposure to training, documentation, or knowledge systems

  • Leverage Lean / continuous improvement experience

Benefits

We support your well-being with comprehensive and easy-to-use benefits that you’ll be eligible to enroll in on your first day of employment. Here are some of the highlights:

  • Medical, Dental, Vision, and Prescription Drug insurance plans

  • Access to a Health Advocate who is an expert in Marmon’s health plan and can help you select the best health benefits for you and your family

  • Tax advantaged spending accounts for health and dependent care expenses

  • Wellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning

  • Generous paid time off for personal use, holidays, and parental leave

  • Company-sponsored life insurance

  • 401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your own

  • Financial and retirement advising

About Marmon Holdings

Marmon Holdings, Inc., a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmon’s 28,000-plus team members are celebrating the company's 70th anniversary in 2023 and helping write the next chapter of Marmon's story.

Pay Range

$70,400.00 - $105,600.00

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