Now Hiring Full Time Customer ...

Location: 109 Perimeter Dr, Midlothian, VA, USA (Marshalls Store 0144)

About the role

Marshalls at TJX Companies offers daily opportunities for growth, exploration, and achievement. You’ll join a vibrant team that embraces diversity, fosters collaboration, and prioritizes development. Whether working in one of our four global Home Offices, Distribution Centers, or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive, and make an impact. Join the TJX family, a Fortune 100 company and the world’s leading off‑price retailer.

Responsibilities

• Promote an excellent customer experience.
• Oversee a team of front‑of‑store Associates, ensuring prompt, courteous service and promotion of loyalty programs.
• Lead by example, engaging with all customers and maintaining a clean, organized store.
• Role‑model outstanding customer service and create a positive internal and external customer experience.
• Promote a culture of honesty and integrity while maintaining confidentiality.
• Take an active role in training and mentoring Associates on front‑end principles.
• Train and coach Associates on personalizing the customer experience and promoting loyalty programs.
• Assign registers, support POS coverage needs, and coordinate breaks for all Associates.
• Address customer concerns promptly to ensure a positive experience.
• Ensure Associates execute tasks according to the store plan and prioritize as needed.
• Communicate accurately with management and Associates when setting priorities and provide progress updates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink‑reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multitasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player who works effectively with peers and supervisors.
• Able to train others.
• Minimum of 1 year retail experience and 6 months leadership experience.

Benefits

• Associate discount; Employee Assistance Program (EAP); smoking cessation; bereavement support; 401(k) employee contributions.
• Child‑care and cell‑phone discounts; pet and legal insurance; credit‑union membership; referral bonuses.
• For eligible employees: 401(k) match; medical, dental, and vision coverage; Health Savings Account (HSA); health‑care Flexible Spending Account (FSA); life insurance; short‑ and long‑term disability; paid parental leave; paid holidays, vacation, and sick leave; auto and home insurance discounts; scholarship program; adoption assistance.

Pay

Starting pay range: $14.75 – $15.25 per hour (actual starting pay determined by skills, qualifications, and experience).

Schedule

Flexible schedule, including nights and weekends.