North Star JCB - Inside Sales Representative
Founded in 2024, North Star JCB is an authorized JCB dealership serving Illinois and Northwest Indiana from our headquarters in West Chicago, Illinois. We provide a complete range of JCB construction and agricultural equipment, backed by exceptional parts availability, factory-trained service technicians, and equipment expertise that customers can rely on throughout the life of their machines. Our mission is to be the trusted equipment partner that helps our customers build, grow, and succeed.
About the role
North Star JCB currently has an opening for an Inside Sales Representative to support our machine sales coverage. This position is responsible for providing exemplary customer satisfaction to assigned accounts through the sale or rental of products and services offered by North Star JCB. The Sales Representative will serve as the primary liaison between North Star JCB and the customer.
Position Type: Full Time, Exempt
Location: North Star JCB, 31 W 019 North Avenue, West Chicago, IL, 60185
Responsibilities
- Respond to inbound sales inquiries via phone and email
- Make outbound calls to prospective and existing customers
- Identify customer needs and recommend appropriate equipment solutions
- Provide detailed product information, including features, benefits, and pricing
- Prepare and process sales orders accurately and efficiently
- Follow up on quotes and leads to convert them into sales
- Coordinate with the operations team to ensure timely delivery of equipment
- Build and maintain strong relationships with new and existing customers
- Handle customer complaints and concerns with professionalism and escalate issues when necessary
- Ensure high levels of customer satisfaction through excellent service
- Maintain accurate records of customer interactions and sales activities in CRM systems
- Provide regular sales updates to management
- Stay updated on product knowledge and industry trends
- Other duties as assigned
Requirements
- At least 2 years of inside sales support, and/or parts/service sales experience, preferably in the equipment sales or rental industry
- Proven experience in inside sales, preferably in the equipment industry
- Strong customer service skills and a customer-centric approach
- Excellent communication skills, both verbal and written
- Ability to multitask, prioritize, and manage time effectively
- Proficient in using CRM software and MS Office Suite
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Must pass drug screens, background checks, and any pre-employment tests
Skills
- Strong problem-solving and analytical skills
- Ability to work in a high-stress environment
- Detail-oriented and able to work independently
- Collaborative approach to resolving issues impacting various groups across the enterprise
- Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions
- Self-motivated team player who enjoys working in a dynamic environment
- Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and paid holidays
Job Conditions
- Both office environment and occasionally manufacturing/factory environment
- Subject to noise and temperature changes
Physical Requirements
The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to:
- Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear
- Occasionally stand and move and/or walk
- Frequently move and/or transport up to 10 pounds
- Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus