North America Sr Program Manager | Building Automation (Cleveland OH)

About the role

Reporting to the Honeywell Building Operations Centre (HBOC) leader, North America, this role is responsible for delivering >$3M service and extra works revenue. The candidate will manage customer delivery for the Multisite North America remote services business.

Responsibilities

• Ensure back office team are effectively planning work to deliver and optimize operational efficiencies.
• Achieve extra works orders targets for Breakfix works.
• Identify opportunities and execute plans to improve program performance.
• Manage and maintain customer relationships to ensure customer satisfaction and contract retention are prioritized.
• Identify and support new business with the sales teams.

Qualifications

• 5+ years experience in Operations Management, strong business acumen and customer focus.
• 3+ years of executing customer contract documentation and customer support to meet customer KPIs and delivery deadlines, ideally in live retail sector.
• 3+ years of experience using basic financial data to ensure profitable sales of labor and material type quotations.
• 3+ years of experience in previous roles of reporting data to senior managers to meet targets set out.
• Knowledge of fundamental program management principles.
• Strong customer facing skills and commercial acumen demonstrated though achievement of business development and revenue target achievement.
• Ability to work effectively in a cross functional environment.
• Strong presentation and communication skills with proven ability to influence.
• Experience in SAP and Salesforce/CRM (ideally).

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial-end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy-efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.