Nordic Spa Concierge

This opportunity is located in Girdwood, Alaska at Alyeska Nordic Spa, situated on the Alyeska Resort grounds.

About Alyeska Nordic Spa

Set within the jaw-dropping scenery of Alyeska is the brand new Alyeska Nordic Spa. A space like no other that invites you to embrace the elements as you experience the benefits of hydrotherapy. Move from hot, warm and cold pools in the stunning Boreal forest surroundings. Rest in saunas and steam rooms, indulge in massage therapy treatment and enjoy a moment of connection with yourself and others, away from the cadence of the modern world.

Each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.

Achieving Excellence

Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as a Spa Concierge is critical to delivering on this promise. You will achieve excellence by making business decisions that are focused on upholding all 4 of our brand standards while delivering against key financial goals. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.

Responsibilities

• Represent Alyeska Nordic Spa with the highest level of service excellence and be knowledgeable of facility, treatment, and retail offerings.
• Create a quality first impression from curb to front desk, ensuring guests feel a sense of community and acceptance upon arrival with immediate eye contact and a genuine greeting.
• Develop spa experiences unique to each guest through thorough knowledge of hydrotherapy, services, products, and offerings.
• Ensure accuracy and attention to detail when making reservations or checking in to support a peaceful and relaxing spa experience.
• Understand key metrics of daily success: turning lockers and maximizing average spend per locker occupied.
• Maximize revenues and guest satisfaction by monitoring and responding to guest inquiries, waitlists, emails, and phone calls.
• Clean, restock, and tidy reception, retail, and relaxation spaces throughout your shift to maintain quality first impressions.
• Complete assigned tasks in a timely and high-quality manner, minimizing the need for follow-up.
• Maintain clean, organized, and well-repaired spaces to support the value that experiences should be as easy as water through fingers.
• Follow work processes and checklists seamlessly to respect guests' inherent desire to be at peace.
• Support the Spa value that everyone is welcome and equal through personal communication, interactions, and behaviors.
• Contribute to a collaborative workplace, fostering community, common goals, and acceptance.
• Communicate, interact, and behave in alignment with the Core Value of Honesty: doing what you commit to do in the manner you commit to doing it.

Requirements

• Post-secondary certifications, diploma, or degree is an asset.
• 3+ years of management experience in hospitality or spa industry.
• Excellent verbal and written communication skills.
• Advanced Microsoft Office skills.
• Comfortable with technology and open to new learning.
• Passion for mental and physical wellness.
• Previous Spa, Hospitality, Guest Service, or Retail experience preferred.
• Excellent guest service, communication, and organizational skills are essential.
• Previous reservation software and POS experience preferred.
• Ability to focus on attention to detail, remaining professional and courteous at all times.

Working Conditions

• A variety of shifts including early mornings, late evenings, weekends, and holidays.
• Fast-paced environment with high levels of interaction with guests, employees, business partners, and stakeholders.
• Working outdoors in a variety of mountain weather conditions, with average temperature ranges of -30°C / -22°F to +30°C / +86°F.

Benefits

• Competitive wages plus Monthly Bonus Incentives.
• Ski Pass for Winter Season.
• PTO + Personal Days.
• Medical & Dental Health Plan.
• On-site accommodation or commuter allowance.
• Discounts on Retail Products and Spa Services.
• Resort-wide discounts.

Candidates selected for this role will be invited to attend an in-person interview on Tuesday, September 8, 2026, between 9:00 a.m. and 12:00 p.m. at Alyeska Nordic Spa, located at 1000 Arlberg Ave, Girdwood, Alaska. As a thank-you for your time, candidates who complete the in-person interview will receive complimentary access to the Nordic Spa experience.

View our Experience: Alyeska Nordic Spa Video