Non-Profit Partnerships Director

About the role

This is a Hybrid position. The Non-Profit Partnerships Director role serves as a fundraising leader and is responsible for developing and executing a fundraising plan to support the mission of Operation Warm. This role oversees the acquisition, retention, and growth of non-profit partnerships across the country. Operation Warm's non-profit partners include charities, service clubs, schools, unions, and trade associations. This role will be part of the fundraising management team and has direct oversight and supervision of the non-profit partnerships team. It is a player‑coach position.

Responsibilities

• Set and achieve revenue targets in collaboration with senior leadership.
• Develop and own non-profit acquisition, retention, growth and stewardship plan in collaboration.
• Identify, measure and track KPIs for the team including but not limited to account retention, revenue goals, pipeline management and growth goals.
• Use Salesforce and performance data to identify trends, risks, and growth opportunities.
• Lead day-to-day partner management to ensure retention and growth by serving as a trusted advisor who shares insights and continually seeks opportunities for growth.
• Maintain dialogue and identify trends in donor/partner needs and activities.
• Engage with high value partnerships to build trust.
• Drive innovation and overall continuous improvement in processes.
• Ensure monthly forecast is accurate.
• Create and deliver engaging formal presentations to potential partners in small- and large‑scale environments.
• Ensure team follows established outreach protocol and accurately maintain all records in Salesforce.
• Collaborate and coordinate with Operation Warm departments to ensure the execution of all obligations to partners.
• Contribute to annual budgeting, planning efforts, and strategy development.
• Develop and manage relationships with the executive team by providing regular updates and quarterly presentations.
• Foster a collaborative and mission‑aligned team environment that encourages innovation and accountability.
• Attend (occasionally lead) and participate in Operation Warm in‑person events.
• Provide direct supervision and leadership of staff, including hiring, coaching, training, scheduling, performance reviews, staff development, timesheet approval, and workplace oversight.
• Uphold and enforce the company's policies and procedures and work with Human Resources to correct and support employee behavior and underperformance, when needed.
• Work with the Human Resources department to create job descriptions, hire competent personnel, and oversee employee training programs in your areas of direct supervision.
• Support career development.

Requirements

• BA or BS undergraduate degree.
• 7+ years managing fundraising/sales team pipelines.
• Previous team leadership or management of a revenue/fundraising accountable team.
• This position requires some travel.

Qualifications

• Proven experience working cross functionally and managing indirectly through influence and alignment.
• 7+ years of progressive responsibility developing donor/partnership relationship, outreach and/or successful sales.
• Strong relationship-building and communication skills, with a proven ability to influence and engage external stakeholders.
• Experience working in high‑growth, performance‑focused environments.
• Experience using data to manage pipelines, forecasts, account portfolios and team performance.
• Strong organizational skills with an ability to manage multiple projects and deadlines.
• Proactive, with a results‑driven and problem‑solving