Non-Emergency Medical Transportation Driver (Paratransit)

About the role

As a Paratransit Driver, you will play a crucial role in ensuring the safe and timely transportation of patients to and from medical facilities who may or may not use a wheelchair or wheelchair-like device (e.g., powerchair, three-wheeled scooter, transport chair, etc.). You will be responsible for driving patients to their appointments, ensuring their comfort and safety during the journey, and maintaining accurate records of patient pick-up and drop-off times, odometer readings, signatures, and any other relevant information.

Responsibilities

• Transport patients to and from medical (and occasionally non-medical) appointments in a safe and timely manner.
• Ensure patient comfort and safety during transportation.
• Maintain accurate records of patient pick-up and drop-off times and odometer readings.
• Communicate effectively with clients, dispatch, and management team.
• Perform pre/post trip inspections.
• Transport all patients without discrimination.
• Perform transportation as instructed via the scheduled time and place located on the work tablet and routing system.
• Report all incidents and accidents immediately to dispatch and supervisor.
• Execute wheelchair tie-downs and seat belt securement using the in-vehicle restraint system.
• Maneuver clients in wheelchairs to and from the vehicle and into/out of the vehicle.
• Identify safety risks of wheelchairs (broken brakes, broken wheels) and report to client and supervisor if safety risks pose a liability risk for travel.
• Perform other duties as assigned by supervising staff members.

Minimum Qualifications

• Valid driver’s license.
• Be at least 18 years old with 2 years of driving experience.
• Pass pre-hire work physical and passing TB test.
• Pass pre-hire alcohol and drug test.
• Pass pre-hire background check (FBI/BCI).
• Clean driving record with no more than 4 points.
• High school diploma or equivalent.
• Ability to assist (not lift) patients as needed, providing door-to-door service.
• Excellent communication and interpersonal skills.

Preferred Qualifications

• Previous experience in a similar role.
• First Aid and CPR certification.

Skills

• Excellent communication and interpersonal skills to interact with clients and team members.
• Minimal driving infractions and a clean criminal record.
• Ability to pass all pre-employment tasks and trainings to provide safe and effective transportation services.

Benefits

• Accrued tenured escalating Paid Time Off (PTO).
• Health insurance available for full-time employees.
• 401(k) retirement plan with company match.

Schedule

Operational hours are Monday through Saturday from 6:00 AM to 6:00 PM. Shifts are scheduled within this window and may vary from day to day depending on scheduling needs. On average, full-time drivers can expect to work around 9 hours per day, though the exact schedule may change within operational hours. Part-time drivers’ average hours are negotiated on a case-by-case basis.